“…These studies provide important details about the individual qualities that may be essential for some types of hospitality jobs and work settings, and thus should be accounted for and incorporated into training programs that support the focal positions. Similarly, from a design standpoint, hospitality scholars have examined the utility of a number of instructional methods and procedures (Chen and Tseng, 2012;Magnini, 2009;Sobaih, 2011;Torres and Adler, 2010), including the use of technology-enabled solutions (Kim et al, 2011b;Lema and Agrusa, 2009;Singh et al, 2011;Zakrzewski et al, 2005). These studies provide several important and complementary insights regarding the efficacy of various implementation and design features, and, similar to the implications noted above, demonstrate the need for accounting individual differences in attitudes, abilities and behaviors associated with learning and other important training outcomes.…”