Reliability and Validity of a Satisfaction Scale in a Nigerian Psychiatric Out-Patient Clinic.

Ukpong, DI; Mosaku, SK; Aloba, Olutayo; Mapayi, Boladale

doi:10.4314/njpsyc.v6i1.39908

Cited by 7 publications

(8 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“… 25 , 26 Charleston Psychiatric Outpatient Satisfaction Scale was validated in Nigeria and showed good validity and readability to be used in low- and middle-income countries. 27 Patients’ psychosocial functioning was measured using Social Functioning Questionnaire (SFQ), an eight-item scale that was used to measure general social functioning in a study done at the University of Virginia. 28 SFQ rated over a scale of 0 (no problem) to 3 (severe problem) according to how patients had been feeling, and the participants were considered as poor for social functioning if they scored ≥10 on SFQ.…”

Section: Methodsmentioning

confidence: 99%

Satisfaction and associated factors of outpatient psychiatric service consumers in Ethiopia

Yimer¹,

Yohannis

Getinet³

et al. 2016

PPA

View full text Add to dashboard Cite

PurposeThe purpose of this study was to assess the level of patient satisfaction and associated factors with psychiatric outpatient services in Ethiopia.Patients and methodsA cross-sectional study was performed from May 2015 to June 2015. A total of 454 participants selected by systematic random sampling were included in this study. Pretested and interviewer-administered questionnaire was used to collect the data. Patient satisfaction was measured using Charleston Psychiatric Outpatient Satisfaction Scale, and other validated tools were used to assess the associated variables. Multivariate logistic regressions with 95% confidence interval (CI) were used to assess the strength, and P-value <0.05 was used to indicate significance of association.ResultsA total of 441 respondents were enrolled, with a response rate of 97.1% and magnitude of satisfaction of 61.2%. Being male (adjusted odds ratio [AOR] =0.612, 95% CI: 0.39, 0.94), being widowed (AOR =0.13, 95% CI: 0.05, 0.36), urban residence (AOR =0.49, 95% CI: 0.31, 0.78), diagnosed with schizophrenia (AOR =0.48, 95% CI: 0.28, 0.81), unfavorable attitude (AOR =0.49, 95% CI: 0.28, 0.86), and poor social functioning (AOR =0.52, 95% CI: 0.34, 0.80) were significantly associated with satisfaction.ConclusionMore than one-third of psychiatric service consumers were dissatisfied with the service they received. Integrating patients to their own treatment plan and regular service evaluation are important to improve satisfaction.

show abstract

Section: Methodsmentioning

confidence: 99%

Satisfaction and associated factors of outpatient psychiatric service consumers in Ethiopia

Yimer¹,

Yohannis

Getinet³

et al. 2016

PPA

View full text Add to dashboard Cite

show abstract

“…The reliability and validity of the CPOSS has been reported in Nigeria by Ukpong et al . [ 21 ] They reported that the internal consistency was high (a = 0.91) and convergent validity was 0.30–0.68.…”

Section: Methodsmentioning

confidence: 99%

Perception of service satisfaction and quality of life of patients living with schizophrenia in Lagos, Nigeria

Afe

Bello-Mojeed

Ogunsemi

2016

Journal of Neurosciences in Rural Practice

View full text Add to dashboard Cite

Objective:To assess service-satisfaction and quality of life among patients with schizophrenia in a tertiary psychiatric healthcare facility in Lagos, Nigeria.Methods:Cross-sectional survey of 101 (out of 120) patients diagnosed with schizophrenia attending the outpatient clinic of the Federal Neuro-Psychiatric Hospital Yaba, Lagos, Nigeria. The Structured Clinical Interview for DSM-IV diagnosis (SCID), Charleston Psychiatric Out-patient Scale (CPOSS), and the World-Health Organisation Quality of Life –Bref scale (WHOQOL-BREF) was used in assessing diagnosis, patient satisfaction and subjective quality of life respectively.Results:The ages of the patient ranged from 19-81. Males (49.5%) and females (50.5%) had almost equal distribution. Mean duration of attendance was 8.7years ± 8.50. Service satisfaction ranged between 25-60 on the CPOSS. Areas that had higher mean scores on CPOSS were with items (1) Helpfulness of the records clerk (3.70±1.1), (7) Helpfulness of services received (3.69±1.0). Subjective quality of life was high (3.65±1.8), satisfaction with health was also high (3.40±1.1). Service satisfaction correlated with Quality of life at P < 0.00.

show abstract

“…Total score ranges from 13 to 65, with higher scores indicating a higher level of satisfaction with outpatient care. It has been shown to demonstrate satisfactory psychometric properties among Nigerian psychiatric outpatients (Ukpong et al, 2008).…”

Section: Charleston Psychiatric Outpatient Satisfactory Scalementioning

confidence: 99%

Trust in Physician Scale: Factor structure, reliability, validity and correlates of trust in a sample of Nigerian psychiatric outpatients

Aloba

Mapayi

Akinsulore

et al. 2014

Asian Journal of Psychiatry

View full text Add to dashboard Cite

Reliability and Validity of a Satisfaction Scale in a Nigerian Psychiatric Out-Patient Clinic.

Cited by 7 publications

References 0 publications

Satisfaction and associated factors of outpatient psychiatric service consumers in Ethiopia

Satisfaction and associated factors of outpatient psychiatric service consumers in Ethiopia

Perception of service satisfaction and quality of life of patients living with schizophrenia in Lagos, Nigeria

Trust in Physician Scale: Factor structure, reliability, validity and correlates of trust in a sample of Nigerian psychiatric outpatients

Contact Info

Product

Resources

About