2017
DOI: 10.1080/00207543.2017.1332791
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Remote monitoring technology and servitised strategies – factors characterising the organisational application

Abstract: This paper introduces factors that characterise the organisational application of remote monitoring technology (RMT) for servitised strategies. Factors were developed through in-depth case studies of four manufacturers operating in aerospace, industrial equipment, marine and transportation sector. They suggest a very complex, multi-levelled, multifaceted and circular relationship between RMT and servitisation. When unfolding this relationship we need to consider: the value proposition, nature of the product an… Show more

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Cited by 71 publications
(75 citation statements)
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“…However, this special issue and literature review argues that appropriate business models are crucial to derive the benefits from digital technology economically, environmentally, and socially. Indeed, the emergence of digital technologies and applications such as the Internet of Things (IoT), Industry 4.0, artificial intelligence, automation, remote monitoring, predictive maintenance, smart contracts, big data, the cloud, analytics, and smart connected products offers many business development opportunities [1,5]. Table 3 shows how many articles have used each concept included in the literature review in either the title or the abstract.…”
Section: Digitalization and Enabling Digital Technologiesmentioning
confidence: 99%
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“…However, this special issue and literature review argues that appropriate business models are crucial to derive the benefits from digital technology economically, environmentally, and socially. Indeed, the emergence of digital technologies and applications such as the Internet of Things (IoT), Industry 4.0, artificial intelligence, automation, remote monitoring, predictive maintenance, smart contracts, big data, the cloud, analytics, and smart connected products offers many business development opportunities [1,5]. Table 3 shows how many articles have used each concept included in the literature review in either the title or the abstract.…”
Section: Digitalization and Enabling Digital Technologiesmentioning
confidence: 99%
“…Enhanced predictive approaches allow quality defects and operational problems to be spotted sooner rather than later. In addition, analytics can facilitate identification of the root causes of defects-whether they are human, machine, or environmental-leading to the gains of lower scrap rates and lead times [1,5].…”
Section: Digitalization Enabling Business Model Innovation and Sustaimentioning
confidence: 99%
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“…We see the need to further explore the effect that smart service has on organizations, customers and the evolving service landscape". Also Grubic & Jennions (2017) mention that the research in this field is predominately technology oriented and lacking the wider assessment of the technology's value creation potential in a business context.…”
Section: Methodsmentioning
confidence: 99%
“…At the same time, the use of customized IFC attributes can represent the basis for the implementation of detection and diagnostics means, which can make the BIM model dynamic (e.g., providing remote control monitoring, updating maintenance database automatically, updating components database, etc.) [73], augmenting the effectiveness and efficiency of maintenance operations.…”
mentioning
confidence: 99%