“…Narrative resources can embolden or hinder action and are unlocked through the use of strategic capabilities such as framing, which refers to a union's ability to propose an inclusive and proactive agenda that can move beyond the workplace and be part of a broader social project, and intermediation where unions cross boundaries and deal with multiple actors, often on issues that transcend the workplace, and foster collaborative action (Lévesque and Murray , ). Lévesque and Murray () place particular emphasis on the impact of framing as a strategic capability and make use of Snow et al's () frame alignment processes whereby individual and organisational beliefs coincide. Frame alignment occurs through a series of processes, namely frame bridging where an organisation, through the use of networks, the mass media and mail, mobilises groups of individuals who share common grievances or beliefs; frame amplification where a frame that may be obscured is clarified and invigorated.…”