This article presents an approach to the evaluation of communications and information technology (CIT) programmes in which the evaluation makes a positive contributio n to ensuring excellence in the programme. After a brief introductio n outlining changing attitude s to the commissioning of evaluations of CIT policy initiatives in the last 20 years, the article explores the politicise d purposes of evaluations , the kinds of knowledge that sponsors may be seeking, and the need for evaluations to use a mixture of quantitativ e and qualitativ e methods. Characteristi c problematic features of CIT programmes are then outlined, relating both to their products and their processes. This section deals with cultural differences, due to the diverse disciplinary , institutional , and often national, backgrounds of their programme teams. It is suggested that the resulting complexity makes it essential for evaluators to intervene in ways that prevent these problems from undermining the potential of CIT programmes to achieve excellence. In the nal section, there is a short review of some of the relevant literature on programme evaluation, followed by an account of recent evaluation studies of CIT programmes. The article ends with detailed discussion of the components of the suggested model of evaluation to ensure excellence, derived from the author's experience as an evaluator and in uenced by her reading of the research literature .We have reached a point in time when it is possible to envisage that communications and information technology (CIT) could begin to deliver some of the educational goals which have been promised for the last two decades. The technology itself is now much more user-friendly; the community of software engineers and developers has the bene t of experi-