Repeat Users of Chat Reference: An Exploratory Study

Hurley, David

doi:10.1080/02763877.2021.1986875

Search citation statements

Order By: Relevance

Paper Sections

Select...

Conclusion and Future Research1

Citation Types

Supporting

Mentioning

Contrasting

Year Published

2022

2023

Publication Types

Select...

Article2

Relationship

Self Cite0

Independent2

Authors

Journals

Cited by 2 publications

(1 citation statement)

References 13 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…It could be useful to learn what percent of users were undergraduates, graduate students, faculty or other. The UNM chat widget asks for affiliation or status information (undergraduate, graduate student, faculty, staff or community member) from users, and a recent study there found that graduate students are more often return chat users (Hurley, 2021).…”

Section: Conclusion and Future Researchmentioning

confidence: 99%

On the Origin of Queries: Where Chat Reference Questions Begin

Dempsey¹,

Warner

Lux

et al. 2022

Internet Reference Services Quarterly

View full text Add to dashboard Cite

Academic libraries providing chat reference services have a range of options for where and how library users can engage with chat providers. These entry points can be static or proactively invite users into the service. The study compares the URLs from which users entered chat reference at three large public research libraries the United States. The URLs show where users were when they sought assistance with library tasks. This exploratory investigation is important for extending knowledge of user help-seeking behavior and how chat service configuration may impact use. Data are variables related to chat interactions (n=19,839

show abstract

Section: Conclusion and Future Researchmentioning

confidence: 99%