Reputation Star Society: Are star ratings consulted as substitute or complementary information?

Willems, Jürgen; Waldner, Carolin Johanna; Ronquillo, John C.

doi:10.1016/j.dss.2019.113080

Cited by 11 publications

(5 citation statements)

References 58 publications

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“…They reported to prefer information sources aside from the OSGS, namely the charity's website, search engines, and WOM communication provided by their local networks. This result is in line with some previous studies (e.g., Cnaan et al, 2011;Tremblay-Boire & Prakash, 2017) and confirms the findings of Willems et al (2019) that ratings are consulted as complementary information. Even so, the high percentage of respondents that are unaware of the OSGS's existence seems critical as Bourassa and Stang (2016) show for the Canadian context that knowledge moderates the relation between donation amounts, perceived transparency/accountability, and trust.…”

Section: Discussionsupporting

confidence: 93%

“…Such labels are either issued by third parties or are the result of testing schemes maintained by manufacturers or retailers themselves. Quality labels can ease consumers' decision-making processes, not least given our overloaded information society, as they function as cognitive signals designed to reduce the problem of information asymmetry (Moussa & Touzani, 2008;Willems et al, 2019;Yörük, 2016). Not only in the for-profit context, quality assurance for goods and services often relies on direct and indirect reputations provided by accreditation, rating systems, or self-regulatory programs.…”

Section: Encouraging Charitable Support By Charity Labelsmentioning

confidence: 99%

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Using Certifications to Signal Trustworthiness and Reduce the Perceived Risk of Donors – An Exploratory Investigation into the Impact of Charity Labels

Stötzer

Martin

Broidl

2021

Journal of Nonprofit & Public Sector Marketing

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Several accountability clubs and watchdogs issue charity labels for stimulating charitable giving, but research on the impact of such seals of approval built on certification systems is still narrow and contradictory. Based on signaling theory and theory of perceived risk, we develop a framework matching means of signaling trustworthiness by charities and of risk reducing by donors. Additionally, we present results of a study exploring the influence of the Austrian charity label "OSGS" on the donation behavior of 192 survey participants and investigate whether donors are more willing to support charities participating in this self-regulatory program. Our study provides insights into the benefits and constraints of voluntary accountability initiatives and enhances understanding of individuals' motivations for giving. Findings indicate that expectations toward the OSGS are high and partly exaggerated. Nevertheless, we found that generally the OSGS is not crucial for charity choice but mainly beneficial for nonprofits not widely known.

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Section: Discussionsupporting

confidence: 93%

Section: Encouraging Charitable Support By Charity Labelsmentioning

confidence: 99%

Using Certifications to Signal Trustworthiness and Reduce the Perceived Risk of Donors – An Exploratory Investigation into the Impact of Charity Labels

Stötzer

Martin

Broidl

2021

Journal of Nonprofit & Public Sector Marketing

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“…This study explains this conclusion from a cognitive-load perspective. In addition, Willems et al (2019) also used eye-tracking to analyze the effectiveness of online platforms using star ratings to show reputation and product or service quality. They found that reputation star ratings provided more supplementary information than alternative information.…”

Section: Resultsmentioning

confidence: 99%

Roles and Research Trends of Neuroscience on Major Information Systems Journal: A Bibliometric and Content Analysis

Lin

Chen²,

Jiang³

et al. 2022

Front. Neurosci.

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Over the past decade, neuroscience has been integrated into information systems as a new methodology and perspective to study and solve related problems. Therefore, NeuroIS has emerged as a new cutting-edge research field. This review aimed to identify, summarize, and classify existing NeuroIS publications through knowledge mapping and bibliometric analysis. To effectively understand the development trend of NeuroIS, this study referred to the journal selection index of the Association of Business Schools in 2021 and journals above three stars in the field of information management as the main selection basis. A total of 99 neuroscience papers and their citation data were included from 19 major information systems journals of SCI/SSCI. This study analyzed bibliometric data from 2010 to 2021 to identify the most productive countries, universities, authors, journals, and prolific publications in NeuroIS. To this end, VOSviewer was used to visualize mapping based on co-citation, bibliographic coupling, and co-occurrence. Keywords with strong citation bursts were also identified in this study. This signifies the evolution of this research field and may reveal potential research directions in the near future. In selecting research methods and analysis tools for NeuroIS, content analysis was used to further conclude and summarize the relevant trends. Moreover, a co-citation network analysis was conducted to help understand how the papers, journals, and authors in the field were connected and related, and to identify the seminal or pioneering major literature. For researchers, network maps visualized mainstream research and provided a structural understanding of NeuroIS. The review concludes by discussing potential research topics in this field.

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“…Usually in crowdsourcing platforms, e-commerce websites, and Q&A forums, feedback on users' actions is instrumented through textual comments, numerical rating scores such as one-to-five scales, and boolean evaluations (e.g., yes/no, like/dislike) [46]. Once built, users' reputation is represented as badges, stars, points, or average scores attached to their screen names [33,44,57].…”

Section: Exploring and Identifying Alternative Models For Tasks Allocationmentioning

confidence: 99%

The platform belongs to those who work on it! Co-designing worker-centric task distribution models

Rozas

Saldivar

Zelickson

2021

17th International Symposium on Open Collaboration

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Today, digital platforms are increasingly mediating our day-to-day work and crowdsourced forms of labour are progressively gaining importance (e.g. Amazon Mechanical Turk, Universal Human Relevance System, TaskRabbit). In many popular cases of crowdsourcing, a volatile, diverse, and globally distributed crowd of workers compete among themselves to find their next paid task. The logic behind the allocation of these tasks typically operates on a "First-Come, First-Served" basis. This logic generates a competitive dynamic in which workers are constantly forced to check for new tasks.This article draws on findings from ongoing collaborative research in which we co-design, with crowdsourcing workers, three alternative models of task allocation beyond "First-Come, First-Served", namely (1) round-robin, (2) reputation-based, and (3) contentbased. We argue that these models could create fairer and more collaborative forms of crowd labour.We draw on Amara On Demand, a remuneration-based crowdsourcing platform for video subtitling and translation, as the case study for this research. Using a multi-modal qualitative approach that combines data from 10 months of participant observation, 25 semi-structured interviews, two focus groups, and documentary analysis, we observed and co-designed alternative forms of task allocation in Amara on Demand. The identified models help envision alternatives towards more worker-centric crowdsourcing platforms, understanding that platforms depend on their workers, and thus ultimately they should hold power within them. CCS CONCEPTS• Human-centered computing → Collaborative and social computing; Empirical studies in collaborative and social computing;

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Reputation Star Society: Are star ratings consulted as substitute or complementary information?

Cited by 11 publications

References 58 publications

Using Certifications to Signal Trustworthiness and Reduce the Perceived Risk of Donors – An Exploratory Investigation into the Impact of Charity Labels

Using Certifications to Signal Trustworthiness and Reduce the Perceived Risk of Donors – An Exploratory Investigation into the Impact of Charity Labels

Roles and Research Trends of Neuroscience on Major Information Systems Journal: A Bibliometric and Content Analysis

The platform belongs to those who work on it! Co-designing worker-centric task distribution models

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