Requirements for Using Agent-Based Automation in Distributed e-Government Applications

Korhonen, Jarmo; Pajunen, Lasse; Puustjärvi, Juha

doi:10.1007/10929179_29

Cited by 5 publications

(4 citation statements)

References 1 publication

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“…This framework has been introduced in some areas of e-government (e.g., social services) to support service discovery and service composition tasks [3], [14], [17].…”

Section: B Comparison With Approaches Based On Web Servicesmentioning

confidence: 99%

“…In [16], the system ServiceFinder is presented; it examines Web logs recording citizens' behavior on accessing an e-government portal and performs on them some data mining tasks in such a way as to discover those services best matching citizen needs. A system is proposed by [17], based on Web services (WS) and software agents, which supports citizens to petition environmental permits. In [18], the authors present a voice-enabled multiagent system that helps civil servants to answer citizen requests.…”

Section: A Description Of Some Related Approachesmentioning

confidence: 99%

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A Multiagent System for Assisting Citizens in Their Search of E-Government Services

Meo

Quattrone

Ursino

2008

IEEE Trans. Syst., Man, Cybern. C

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In this paper, we present a multiagent system aiming at assisting citizens in the current e-government scenario characterized by a huge amount of heterogeneous services that makes it difficult to quickly answer citizen queries. We show that the adoption of intelligent agent technology makes our system capable of helping a citizen in his search of services in such a way as to satisfy his interests and to face his needs; moreover, this technology ensures a high level of proactivity because it can identify services potentially relevant to a citizen even though he has never required them explicitly; finally, it can enhance citizen participation to decisional processes because it can encourage citizens to form communities who can debate in such a way as to propose the activation of new services of interest to them.Index Terms-e-Government systems, multiagent systems, personalized search of services, social networks.

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“…This framework has been introduced in some areas of e-government (e.g., social services) to support service discovery and service composition tasks [3], [14], [17].…”

Section: B Comparison With Approaches Based On Web Servicesmentioning

confidence: 99%

Section: A Description Of Some Related Approachesmentioning

confidence: 99%

A Multiagent System for Assisting Citizens in Their Search of E-Government Services

Meo

Quattrone

Ursino

2008

IEEE Trans. Syst., Man, Cybern. C

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“…An automated, distributed e-Government applications architecture was proposed in [11]. The architecture uses web services, workflow specifications and software agents to automate one of the Finnish government's business processes.…”

Section: The Idea Of An Agent Localising Administration Unitsmentioning

confidence: 99%

Perspectives for using software agents in e-Government applications

Piotrowski

2008

Annales UMCS, Informatica

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Governing a country includes a set of decentralised processes. Moreover, in the unions of countries with integrated economic space, the decentralisation issue gains the attention. The most known examples of federated governments are two of the biggest world economies: the United States of America and the European Union. The decentralisation is even more significant when considering resources for businesses. Specifically the workforce, the land and the infrastructure are commonly managed at the local or the sub-local level. The paper addresses the issues concerning citizens' mobility (both for personal and professional purposes) and businesses' pan-European operations. Application of autonomous software agents to aid cross-border businesses operations and citizens movements is addressed. The paper presents the possibility of making citizens' movements smoother and involving less paperwork. To support these ideas, the foundations and conclusions from Infocitizen initiative are introduced. In the conclusions of the paper, it is suggested that the agent-based technology for opening agents-ready virtual offices by agencies at all levels of government should be used. It would benefit the users if they were allowed to set up software agents to act on their behalf and to search all possible locations in order to find required resources. The mentioned task would be impossible or extremely resource-consuming when done manually.

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“…E-Govemment applications often require affording united information through integrating resources from all kinds of sources, or combining a few component software systems from the same or different institutions and organizations into one distributed software system. To the end user, the whole system should be felt like one single service system [1]. Nowadays most E-Govemment services are usually offered directly by different government organizations, or by the-third-partner information service provider (ISP).…”

Section: Introductionmentioning

confidence: 99%

An Integrated Model in E-Government Based on Semantic Web, Web Service and Intelligent Agent

Zhu

IFIP International Federation for Information Processing

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One urgent problem in E-government service is to improve service efficiency through breaking information islands while constructing integrated service systems. Web Service provides a set of standards for the provision of functionality over the Web, and Web Service descriptions are pure syntactic instead of semantic content. Semantic Web provides interoperability from syntactic level to semantic one not only for human users but also for software agents. Semantic Web and Intelligent Agent are highly complementary, and the existing technologies have made their unification quite feasible, which brings about a good opportunity to the development of E-government. Based on Semantic Web and Intelligent Agent technologies an integrated service model of E-government is suggested in this paper.

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Requirements for Using Agent-Based Automation in Distributed e-Government Applications

Abstract: Abstract. This paper describes some requirements for using software agents to automate many tasks in eGovernment applications. First, the architecture must be able to support workflow engines, transparent reliability, and security.

Cited by 5 publications

References 1 publication

A Multiagent System for Assisting Citizens in Their Search of E-Government Services

A Multiagent System for Assisting Citizens in Their Search of E-Government Services

Perspectives for using software agents in e-Government applications

An Integrated Model in E-Government Based on Semantic Web, Web Service and Intelligent Agent

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