Research on Online Impulsive Buying and Post-Purchase Dissonance

Chen, Wen-Kuo; Lin, Yen‐Ling; Pan, Hua-Sheng; Chen, Cheng-Kun

doi:10.1109/iri49571.2020.00071

Cited by 2 publications

(1 citation statement)

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“…This article agrees that cognition and emotion work mutually in online impulsive buying behavior. Emotion could link cognitive consequences, and reversely cognition could link emotional processes (Danish Habib and Qayyum, 2018;Chen et al, 2020;Chen and Ku, 2021).…”

Section: Introductionmentioning

confidence: 99%

The Moderating Role of Anticipated Regret and Product Involvement on Online Impulsive Buying Behavior

Chen

et al. 2021

Front. Psychol.

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Online impulsive buying behavior has drawn an increasing amount of attention from researchers and marketers as well; however, little research has explored how cognitive aspect and emotional aspect effect online impulsive buying together. The study examines the role of product involvement (cognitive aspect) and anticipated regret (emotional aspect) on the online impulsive buying behavior of the consumer. The results indicate that consumers who experienced downward anticipated regret showed more online impulsive buying behavior than those who experienced upward anticipated regret. Moreover, anticipated regret moderates the relationship between product involvement and online impulsive buying behavior, for participants who experienced downward anticipated regret showing more online impulsive buying behavior than those who experienced upward anticipated regret in the low product involvement group, but there is no differential between downward and upward anticipated regret in the high involvement product group. These findings suggest that anticipated regret helps consumers make more deliberative online shopping choices. The implications for both future research and online consumers are discussed.

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Section: Introductionmentioning

confidence: 99%