“…However, research on this topic remains immature (Seeck and Diehl, 2017; Tajeddini et al , 2020) and empirical studies that concentrate on this topic remain scarce (Fu et al , 2015; Sanz-Valle and Jiménez-Jiménez, 2018) particularly in the government sector (Escribá-Carda et al , 2017; Prieto and Perez-Santana, 2014). Studies have stressed the need to investigate this relationship in such organisations (Seeck and Diehl, 2017), Studies have stressed the need to investigate this relationship in such organisations (Seeck and Diehl, 2017), in light of lack of academic attention (Chen and Peng, 2017) and weak interest of government organisations in this topic (Tether, 2005). In addition, studies suggested conducting service innovation research in different countries and various service industries (Kuo et al , 2014).…”