Researching emotional labour among Public Relations consultants in the UK: a social phenomenological approach

Yeomans, Liz

doi:10.21018/rjcpr.2013.3.193

Cited by 4 publications

(4 citation statements)

References 45 publications

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“…Internal communication has become more complex and challenging in today's turbulent business environment. According to Yeomans and FitzPatrick (2017) [1], until relatively recently, internal communication received little attention from public relations theorists, since their focus was on external communication. Understanding the importance of internal communication in business can guarantee the ability to make decisions objectively and prevent unproductive investments.…”

Section: Introductionmentioning

confidence: 99%

Internal Communication in R&D: Decision-Making Methods Based on Expert Approaches

2022

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Relatively recently, internal communication received little attention from theorists, since they focused on external communication. The importance of internal communication is seen as the taker of responsibility for all internal exchanges of information between internal stakeholders at all levels. However, interdisciplinary cooperation in terms of internal communication is a significant issue for any organization running the R&D process. Different studies have already revealed strong links between communication and R&D success, but a lack of research continuity is visible, especially one relevant in practice. This article examines communication in the R&D process through the prism of decision making. It aims to take experience from R&D experts to supplement a list of decision-making methods used in the R&D process, which is compiled based on literature analysis. In the next stage of the investigation, the list of decision-making methods is used to determine the weights of the methods, which reflect the suitability of the decision-making methods in the R&D process. In the final stage of the investigation, differences in the evaluations of the US and German experts are presented, reflecting different experiences and differences in the conditions of the business environment.

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Section: Introductionmentioning

confidence: 99%

Internal Communication in R&D: Decision-Making Methods Based on Expert Approaches

2022

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“…While a blog is a relatively ephemeral text, I argue that a popular blog of this kind contributes to the structuring of the profession, through discourse, in a similar way that popular business and management texts influence practice, as For illustrative purposes in this paper, I also used empirical data taken from a micro-sociological study approached within a critical-interpretive paradigm using an emotional labour theory perspective (Yeomans, 2013a;Yeomans, 2013b). This small-scale exploratory study examined how six public relations consultants experienced, practised and understood professional relationships with their clients, journalists and colleagues.…”

Section: Methodsmentioning

confidence: 99%

“…For illustrative purposes in this article, I also used empirical data taken from a micro-sociological study approached within a critical-interpretive paradigm using an emotional labour theory perspective (Yeomans, 2013a, 2013b). This small-scale exploratory study examined how six PR consultants experienced, practised and understood professional relationships with their clients, journalists and colleagues.…”

Section: Methodsmentioning

confidence: 99%

Imagining the lives of others: Empathy in public relations

Yeomans

2016

Public Relations Inquiry

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This paper asks how we might theorise empathy in public relations (PR) in the light of a widespread 'turn' towards emotion in the academy, as well as in popular discourse. Two distinct notions of empathy are explored: 'true' empathy as discussed in intercultural communication, is driven by a human concern for the other in order to understand experiences, feelings and situations that may be different from our own; whereas 'instrumental' empathy, reflecting a self orientation, is said to characterise much neoliberal market discourse in which corporations are urged to understand their customers better. Thus, while empathy may seem highly desirable as a means to enter into dialogue with an organisation's publics, particularly during times of social upheaval and crisis, it is important to pay attention to empathy in public relations discourses including whose goals are served by empathetic engagement; and the type(s) of empathy called upon within a PR context. A literature review identified a socio-cultural definition of empathy as 'imaginary effort'. A review of the public relations literature, however, found that while empathy is considered an important principle and personal attribute, notions of empathy, with a few exceptions, are under-explored. Nonfunctionalist, socio-cultural research which examines the meanings that practitioners associate with empathy is distinctly lacking; therefore in order to gain further insight into empathy, two sources of data were explored. The analysis of a popular online practitioner blog showed that other-centred empathic skill is discursively framed as instrumental in achieving clients' business objectives. The analysis of three empathy statements drawn from 12 in-depth interviews with practitioners revealed complex empathic discourse in practitioner-client relationships. While the findings are limited to illustrative analyses only, this paper challenges researchers to develop conceptualisations and perspectives of empathy as imaginary effort in public relations.

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“…Research on public relations was also conducted in digital media regarding the use of Twitter for Public Relation activities (Adi, 2015) Research on Evaluating the Implementation of Public Relations Activities from 50 companies in the State of Serbia (Nikolic, Zoric, Terek, Glusac, & Cockalo, 2016). Research regarding how emotionally a PR consultant is in dealing with his clients, colleagues and journalists (Yeomans, 2016). Research about Public Relations Marketing of Islamic Private Higher Education PR (Wiwitan & Yulianita, 2018) Research on Public Relations conducted in employee relations PT Telkom Indonesia: Kids Go To Office (Syuderajat & Prameswari, 2017).…”

Section: Introductionmentioning

confidence: 99%

Press Release by Medco E&P Malaka on Serambi Indonesia Online News Coverage

Mansur

Harsono

2020

JTM

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<em>The study aims to analyze the public relations work suitability of PT Medco E&P Malaka related to community empowerment and social responsibility on Education and Training of 40 Acehnese Children in PPSDM-Cepu. International Standard Ambulance given for Pidie Jaya and the support from Medco E&P Malaka in the event Sail Sabang 2018 conducted by the company and press-released by Serambi Indonesia online in 2018. A qualitative approach with a case study method was employed in this study. The results showed that the point of view of journalists/media is dissimilar from the point of view of a company in writing a text. When media tend to publish articles based on a press release distributed by a company, then the company’s image and reputation will be affected and become positive.</em>

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Researching emotional labour among Public Relations consultants in the UK: a social phenomenological approach

Cited by 4 publications

References 45 publications

Internal Communication in R&D: Decision-Making Methods Based on Expert Approaches

Internal Communication in R&D: Decision-Making Methods Based on Expert Approaches

Imagining the lives of others: Empathy in public relations

Press Release by Medco E&P Malaka on Serambi Indonesia Online News Coverage

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