Residents’ Quality of Life in Smart Tourism Destinations: A Theoretical Approach

Abstract

The objective of this research is to propose a theoretical model based on studies on residents’ quality of life in smart tourism destinations. Smart tourism destinations are territories based on information and communication technologies (ICT), which improve travelers’ tourist experiences as well as affect the quality of life of residents. To know the context of the relationships between tourism and quality of life, main studies and theories regarding these two phenomena are analyzed. Likewise, the relationship between smart places and quality of life is also studied. Therefore, a theoretical model on residents’ quality of life in smart tourism destinations is proposed based on a systematized analysis of the literature. From the theoretical model, it is perceived that residents’ overall life satisfaction results from the relationship between perceived tourism impacts and satisfaction with specific life factors, and they are measured by qualitative indicators. Also, it is identified that the quality of life of residents is clearly influenced by the impacts of tourism and ICTs. In addition, it is understood that the residents’ overall life satisfaction corroborates for the further development of the smart tourism destination. Finally, we understand that the knowledge of residents’ perception and satisfaction of their quality of life contribute to formulation and implementation of urban and tourism development policies in smart tourism destinations.

Measuring Overtourism: A Necessary Tool for Landscape Planning

“…Proper management of overtourism requires that all the aforementioned be periodically monitored and included in the new governance models of tourist destinations since tourism is an economic activity that can promote institutional quality [56]. Therefore, it would be advisable to establish links between the proposed model for measuring overtourism and smart cities [57].…”

Dimensões que influenciam a percepção dos turistas sobre Destinos Turísticos Inteligentes

“…Houve também um estudo na Eslováquia que examinou se "turistas inteligentes" são um segmento de mercado real, analisando as diferenças no comportamento de viagens deste segmento (Gajdosík, 2019). E há um modelo teórico sobre a qualidade de vida dos residentes em DTI proposto com base em uma análise sistematizada da literatura, mas que ainda necessita ser validado empiricamente (Santos-Júnior, Almeida-García, Morgado, & Mendes-Filho, 2020).…”

Social, Ethical, and Moral Issues in Smart Tourism Development in Destinations

“…On one hand, they may benefit indirectly from smart tourism development, but they are not employed by the tourism industry directly. Smart tourism development projects can increase economic benefits and enhance residents' quality of life by improving urban service and infrastructure (Lin, Zhao, Yu, & Wu, 2019;Santos-Júnior, Almeida-García, Morgado, & Mendes-Filho, 2020). they can also increase social capital by encouraging informal interactions between residents and tourists.…”