Resisting government rendered surveillance in a local authority

Kayas, Oliver G.; Hines, Tony; McLean, Rachel; Wright, Gillian H.

doi:10.1080/14719037.2018.1544661

Cited by 10 publications

(10 citation statements)

References 84 publications

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“…Furthermore, the same technology can be seen at times as caring or coercive, depending on the motivations perceived by workers (Anteby and Chan 2018, 248). Why this all matters is that when employees perceive unfair monitoring, they are more likely to report lower job satisfaction and greater stress (Young 2010) and even engage in resistance and creative avoidance (Kayas et al 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

An Empirical Assessment of the Intrusiveness and Reasonableness of Emerging Work Surveillance Technologies in the Public Sector

Charbonneau

Doberstein

2020

Public Administration Review

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As public sector work environments continue to embrace the digital governance revolution, questions of work surveillance practices and its relationship to performance management continue to evolve, but even more dramatically in the contemporary period of many public servants being forced to shift to remote work from home in response to the COVID‐19 pandemic. This article presents the results of three surveys, two of them population‐based survey experiments, all conducted during the onset of the COVID‐19 pandemic in Canada that compare public servant (n = 346) and citizen (n = 1,008 phone; n = 2,001 web) attitudes to various cutting‐edge—though no doubt controversial among some—digital surveillance tools that can be used in the public sector to monitor employee work patterns, often targeted toward remote working conditions. The findings represent data that can help governments and public service associations navigate difficult questions of reasonable privacy intrusions in an increasing digitally connected workforce. Evidence for Practice New work surveillance technologies are available to use within the public sector and will present acceptability challenges to public managers as they contemplate the introduction of these technologies. Multimodal survey data from Canada reveals that public servants and citizens find these emerging work surveillance technologies to be quite intrusive and unreasonable but show relatively more tolerance for digital surveillance over physical surveillance practices. Understanding surveillance anxieties among targeted employees will be key to finding a balance between employee privacy rights and employer desires to manage employees in a remote or digital environment.

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Section: Literature Reviewmentioning

confidence: 99%

An Empirical Assessment of the Intrusiveness and Reasonableness of Emerging Work Surveillance Technologies in the Public Sector

Charbonneau

Doberstein

2020

Public Administration Review

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“…Yet, it might have negative effects on employees’ well-being with monitored employees reporting lower self-esteem and greater feelings of insecurity regarding their job position (Botan, 1996) as well as greater stress (Young, 2010). Stress may also increase because of a general sense of loss of control and lower privacy in the workplace, which increases pressure in performing one's job (Adams & Mastracci, 2019; Kayas et al, 2018).…”

Section: Hypothesesmentioning

confidence: 99%

Always Connected: Technology Use Increases Technostress Among Public Managers

Camarena

Fusi²

2021

The American Review of Public Administration

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Despite the growing use and adoption of information and communication technologies (ICTs) in government, few studies investigate how ICTs impact the well-being of public managers in the workplace. Information system and psychology studies define “technostress” as a form of stress stemming from the social and technical changes brought by ICTs use. Public managers likely experience technostress as ICTs become pervasive in their professional and private life and add new demands to their workload. Using nationwide 2014 survey data of 2,500 local government managers, we focus on technology use and individual and organizational practices around ICT use to investigate their effect on technostress. We find that ICT use for professional purposes increases technostress, but public organizations can reduce technostress by providing policies and guidelines on ICT use. Personal use of ICTs and electronic monitoring do not affect technostress. We discuss implications for technology and human resource management in public organizations.

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“…We acknowledge that accounting is not the sole mechanism for policy implementation in the schools' sector. Curriculum, inspection and the use of 'league tables' are cited as other important factors in this context (Edwards et al, 1995;Broadbent and Laughlin, 1998;Kayas et al, 2018). Accounting techniques are often conflated with these other methods of economic calculation.…”

Section: Discussionmentioning

confidence: 99%

“…We do not argue that accounting has been the sole driver of change in the schools' sector; rather, we contend that it has played an important part in reform. Broadbent and Laughlin (1998) and Kayas et al (2018) argue that changes such as performance inspection have had a greater effect. Still, and as noted by Edwards et al (1995, p. 297), reforms that included accounting disturbances 'embodied expectations and assumptions regarding the relationship between management accounting and organizational change'.…”

Section: Accounting In Public Sector Reformsmentioning

confidence: 99%

The impact of accounting disturbances on organizational micro-practices in the schools' sector in England

Green

Ferry

2021

AAAJ

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PurposeThis paper considers the nature and effect of accounting disturbances on organizational micro-practices in three secondary schools in England. A close application of a developed model of Habermasian colonization provides a framing for both the ways in which accounting is implicated in organizational change and the effect of accounting disturbances on organizational micro-practices.Design/methodology/approachQualitative field studies at three secondary schools were used to gather empirical detail in the form of interview data and documentary evidence. A total of 24 semi-structured interviews were conducted with teachers and bursars.FindingsAccounting disturbances that were constitutive-transactional in nature had the greatest influence on organizational micro-practices. Behavioural responses to accounting disturbances can be organizationally ambiguous, subtle and subject to change over time.Research limitations/implicationsMore field studies are needed, and there is scope to develop a longitudinal perspective to better understand the impact of accounting disturbances over time.Originality/valueBy framing the processes of accounting change using a developed model of Habermasian colonization, contributions are provided by illuminating aspects of both the processes of accounting colonization and the impact of accounting on organizational micro-practices. The findings also add to prior appreciations of reciprocal colonization, creative transformation of accounting disturbances and how accounting can be enabling.

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Resisting government rendered surveillance in a local authority

Abstract: The version presented here may differ from the published version or from the version of the record. Please see the repository URL above for details on accessing the published version and note that access may require a subscription.

Cited by 10 publications

References 84 publications

An Empirical Assessment of the Intrusiveness and Reasonableness of Emerging Work Surveillance Technologies in the Public Sector

An Empirical Assessment of the Intrusiveness and Reasonableness of Emerging Work Surveillance Technologies in the Public Sector

Always Connected: Technology Use Increases Technostress Among Public Managers

The impact of accounting disturbances on organizational micro-practices in the schools' sector in England

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