Responses of Company Staff upon the Performance of Interns and Alumni of the Hospital Administration Program of Universitas Indonesia: A Descriptive Study

Abstract

Vocational education tends to educate with practice rather than with mere theory; and internship programs become an important process of vocational education. Hospital administration department at Vocational Program, Universitas Indonesia also runs an internship program. Based on the background, the author is interested to conduct a research regarding the staff responses upon the performance of the students of the hospital administration program. Quantitative and qualitative approaches have been used at the same time in this research. This research uses a cross-sectional design.The subjects of this study are the alumni and interns from the Hospital Administration Program, Vocational Program, Universitas Indonesia. Variable on this research consists of seven variables regarding the performance of the interns. Those are integrity (ethics and moral), expertise in hospital administration science (professionalism), Englishlanguage skill, expertise in information technology, expertise in communication, teamwork and self-development. Based on the result, interns mostly have good score for seven indicators and only the English-language skill has a less score. The component that has the highest score is the ability to use information technology devices and teamwork that is 30.4%. Meanwhile, the ability to use English is the component that has the highest score as adequate rather than other components that is 30.4%. Several problems have been expressed by informants such as the lack of ability to operate Microsoft excel and use foreign language. Some recommendations have also been conveyed by informants such as adding certification in operating computer program and also adding soft skills in educational process.