Rethinking Service Design: A Socio-Technical Approach to the Development of Business Models

Beaumont, Lauren C.; Bolton, Lucy E.; McKay, Alison; Hughes, Helen

doi:10.1007/978-3-319-07404-7_5

Cited by 5 publications

(3 citation statements)

References 44 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The detailed findings in the previous section demonstrated that to keep pace with dynamic environments, the firm must be supported by agile resources when undertaking business model innovation (Fjeldstad and Snow, 2018). This study has shown that business model innovation requires a gradual process that accelerates in-line with the development of digital technologies and the sociotechnical factors supporting the transformation (Tilson et al, 2010;Beaumont et al, Harnessesing digital technologies 2014), such as the adoption of gadgets, digital payment technology, delivery services and digital marketplaces. The three phases are summarized in Figure 2, and the details of the strategies on each phase are discussed in the subsequent paragraphs.…”

Section: Discussionmentioning

confidence: 82%

How to harnesses digital technologies for pursuing business model innovation: a longitudinal study in creative industries

Priyono

Darmawan

Witjaksono

2021

JSIT

View full text Add to dashboard Cite

Purpose This study aims to investigate how manufacturing firms in the creative industries harness digital technologies to undertake business model innovation. Design/methodology/approach This study used in-depth case studies to examine the complex interplay between digital technologies and business model innovation. A longitudinal approach was selected to capture major events both within the firm and in the business environment. Building on the firm’s archival data, interviews and secondary data that was available to the public, the authors carefully analyzed impactful digital technology events and the firm’s responses to the technological changes that occurred over the period of 2004–2020. Findings The findings suggest that digital technologies alone are not sufficient for business model innovation to be successful; support from sociotechnical factors is also required. Additionally, firms should reinvent a new business model when the existing ones seem to start to diminish. Research limitations/implications In this study one firm was examined as the subject, using a qualitative method. This method allowed us to observe complex interplays among the resources required in business models. Future research can combine qualitative methods with computational case studies, which utilize a large volume of quantitative big data. Practical implications The results of this study suggest that managers must ensure that the resources within and outside organizations are loosely connected and are readily available to be mobilized for supporting business model innovation. To enable this, managers must prepare the required resources in advance. Originality/value The current findings add to a growing body of literature on business model innovation and digital technologies. In particular, this study describes the process of how a traditional firm from a least developed country pursues business model innovation with the support of digital technologies.

show abstract

Section: Discussionmentioning

confidence: 82%

How to harnesses digital technologies for pursuing business model innovation: a longitudinal study in creative industries

Priyono

Darmawan

Witjaksono

2021

JSIT

View full text Add to dashboard Cite

show abstract

“…Here, we extend the term infrastructure beyond the physical. For instance, it is important that the business model for collaboration is the right one, and enables each organization to derive value from the work (Beaumont, Bolton, McKay, & Hughes, 2014). Transparency about this at the outset, and also throughout, builds the mutual trust necessary for positive research impact.…”

Section: Pursuing Impact Presents Socio-technical Challengesmentioning

confidence: 99%

The pursuit of organizational impact: hits, misses, and bouncing back

Hughes

Davis

Robinson

et al. 2020

European Journal of Work and Organizational Psychology

View full text Add to dashboard Cite

Conducting impactful research is a cornerstone of good academic practice. It increases the likelihood that research outcomes are used to generate positive change, e.g., by improving working lives, and delivering improvements in the management, operation, and performance of organizations. This, in turn, makes research relevant, representative, and credible. However, undertaking impactful research is challenging, especially when considered alongside other competing academic pressures and research goals. The purpose of this paper is to consider different approaches to creating impactful research in organizational psychology, and to propose that each approach can help meet different research goals. In particular, we introduce and reflect on the value of building long-term partnerships with organizations to create research impact, and consider lessons that we have learned from doing so. To do this, we conceptualize impact delivery as a socio-technical challenge, and demonstrate this using examples from our collaborations. We conclude with recommendations for those who seek to deliver research impact while grappling with these competing pressures.

show abstract

“…Actual service systems can be described as complex socio-technical systems, being approached in an interdisciplinary vision that integrates business functions, technology and human resources, with the final aim of creating value and benefit through the generated services (Beaumont, Bolton, McKay, & Hughes, 2014;Carroll, 2012;Edvardsson, Tronvoll, & Gruber, 2011). A service has special characteristics, like intangibility, inseparability, perishability and simultaneity (Sampson, 2010;Sampson & Froehle, 2006).…”

Section: Introductionmentioning

confidence: 99%

Self-organising socio-technical description in service systems for supporting smart user decisions in public transport

Drăgoicea

Cunha

Pătraşcu

2015

Expert Systems with Applications

View full text Add to dashboard Cite

Rethinking Service Design: A Socio-Technical Approach to the Development of Business Models

Cited by 5 publications

References 44 publications

How to harnesses digital technologies for pursuing business model innovation: a longitudinal study in creative industries

How to harnesses digital technologies for pursuing business model innovation: a longitudinal study in creative industries

The pursuit of organizational impact: hits, misses, and bouncing back

Self-organising socio-technical description in service systems for supporting smart user decisions in public transport

Contact Info

Product

Resources

About