Rethinking the donation experience: an integrated approach to improve the efficiency and the quality of each blood donation experience

Daigneault, S.; Blais, Joseph E

doi:10.1111/j.1741-6892.2004.00455.x

Cited by 10 publications

(5 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Despite the indication of past research that rapid service is one of the most influential aspects in donor's return behaviour [17], in the present study only 8·2% stated that speed of service would most encourage them to return. While good service may not urge them to return, it appears that bad service might discourage them – over one‐third of respondents stated that long waiting times would be the aspect which would discourage them the most.…”

Section: Discussioncontrasting

confidence: 97%

An investigation of the impact of prolonged waiting times on blood donors in Ireland

2006

View full text Add to dashboard Cite

Although our results show that the respondents were not satisfied with current waiting times, it did not seem to affect their future intentions to donate. These findings provide some optimism for the future of blood donation in Ireland, as they suggest a strong sense of commitment to donation within the population sampled. Future research could explore the application of 'the service industry' approach to waiting times to blood donation clinics.

show abstract

Section: Discussioncontrasting

confidence: 97%

An investigation of the impact of prolonged waiting times on blood donors in Ireland

2006

View full text Add to dashboard Cite

show abstract

“…Receiving no notification about repeat donation, cited by first-time donors in our study, is a barrier to donation often mentioned by young people [17,19]. It would be a good idea to design campaigns to close this communication gap yet continue to emphasize the positive aspects of donation among this group, with awareness programs tailored to a positive and personal approach [41,42] that encourage them to donate again as soon as possible after their first donation [43], and reassuring those who are anxious about the extraction process [44,45]. Too busy to donate blood is a barrier that was particularly common among first-time donors.…”

Section: Discussionmentioning

confidence: 89%

Motivators, barriers and communication channels for blood donation in relation to students at a university in Spain

Garrido

Fernández-Herrera

Correa

et al. 2021

Transfusion and Apheresis Science

View full text Add to dashboard Cite

Background: Targeting young people to donate blood is a particularly promising option. The aim of this work was to know the motivators, barriers and preferred communication channels for blood donation among university students, and to determine the factors that explain why donors give blood. Materials and methods: A questionnaire was distributed to 420 students (response rate: 88.3 %) attending the University of Huelva (Spain). Data were gathered on sociodemographic variables, blood donation history, motivators and barriers to donation, and communication channels. Non-parametric contrasts were used to determine possible differences in the sociodemographic characteristics or donation history, and logistic regression to determine the factors associated to donation. Results: 67.38 % of the students surveyed were non-donors, 12.94 % were first-time donors, 11.05 % were infrequent donors and 8.63 % were frequent donors. "Solidarity" was the main motivator for donating blood (40 %). "Lack of information on where and how to give blood" was the main barrier for non-donors (26.4 %), with "medical reasons" cited by first-time donors (22.2 %). 93.8 % of donors wished to be notified about their next donation appointment. The majority of those surveyed preferred e-mail to receive alerts and information on donation campaigns. The factors that explained blood donation were over 26 years of age and place of residence. Conclusion:The study identified differences in the motivators, barriers and choice of communication channel among the university students in terms of blood donation, and the factors that explain blood donation. This knowledge is a useful source of information when designing blood donation campaigns that target young people.

show abstract

“…The first component of the framework is the service quality that blood donors receive. The experienced service quality depends on various steps and interactions during the donation process, which lasts about forty‐five minutes (Daigneault and Blais ). At check‐in, a receptionist greets the donor, answers general questions, and hands out the health check questionnaire.…”

Section: Development Of a Donor Satisfaction Barometer: The Case Of Tmentioning

confidence: 99%

Stakeholder Performance Measurement in Nonprofit Organizations

Leipnitz

2014

Nonprofit Mgmnt & Ldrshp

View full text Add to dashboard Cite

German Red Cross Blood Donor Service (North-East)According to recent findings, nonprofit organizations should address the relationships of nonprofit service quality, satisfaction, loyalty, and organizational identification when planning and evaluating donor surveys. This article presents a donor satisfaction barometer that can be used to gain insights into the strength of these key relationships and thereby establish a basis for calculated relevant indices. With such indices, nonprofit organizations can compare stakeholder performance over time and benchmark themselves against other organizations. Data from 2,599 blood donors to one section of the German Red Cross, collected through the proposed donor satisfaction barometer, show that service quality drives satisfaction, and donor satisfaction and organizational identification both exert significant positive effects on donor loyalty. Therefore, nonprofit organizations should use a combined strategic approach that improves both donor satisfaction and organizational identification to increase donor loyalty. The successful application of the donor satisfaction barometer also suggests its value for other nonprofit industries and offers important insights for managers.

show abstract

Rethinking the donation experience: an integrated approach to improve the efficiency and the quality of each blood donation experience

Cited by 10 publications

References 0 publications

An investigation of the impact of prolonged waiting times on blood donors in Ireland

An investigation of the impact of prolonged waiting times on blood donors in Ireland

Motivators, barriers and communication channels for blood donation in relation to students at a university in Spain

Stakeholder Performance Measurement in Nonprofit Organizations

Contact Info

Product

Resources

About