RETRACTED ARTICLE: Mining interesting actionable patterns for web service composition

Chakravarthy, D. Gowtham; Kannimuthu, S.

doi:10.1007/s12652-020-02187-5

Cited by 3 publications

(2 citation statements)

References 17 publications

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“…Kadang-kadang, layanan yang seharusnya untuk kepentingan umum dialihkan menjadi layanan bagi kepentingan penyelenggara (Swe & Lim, 2019). Keputusan yang diambil oleh pemerintah kurang transparan, manajemen lembaga tidak efisien, dan beberapa pejabat terus menyalahgunakan kewenangannya, yang mengakibatkan standar pelayanan yang diberikan kepada masyarakat masih di bawah standar yang diharapkan (Chakravarthy & Kannimuthu, 2021). Melihat situasi tersebut, diperlukan langkah-langkah terus-menerus untuk meningkatkan mutu penyelenggaraan pelayanan publik agar layanan yang unggul dapat diwujudkan.…”

Section: Pendahuluanunclassified

Implementasi Prinsip Tata Kelola Pemerintahan Terhadap Kualitas Pelayanan Publik Di Kota Kendari Provinsi Sulawesi Tenggara

Muhammad Amir,

Adrian Tawai,

Muhammad Yusuf

2024

publicuho

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The aim of this research is to determine the implementation of governance principles on the quality of public services in Kendari City, Southeast Sulawesi Province. Qualitative descriptive research methodology which includes observation, interviews and documentation was used in this research. Data analysis uses descriptive interactive according to Milles Huberman and Saldana. The findings of this research indicate that the application of good governance principles in improving the quality of public services, in terms of transparency, has not been fully realized, especially regarding access to service requirements that cannot be reached by all levels of society. Second, responsiveness in responding to needs is quite good, but completion in a timely manner is not appropriate due to the large number of taxpayers quantitatively. Third, a fair aspect in providing services has been implemented by giving priority to the community in a timely manner. Fourth, the effectiveness and efficiency of employees can be seen, with their efforts increasing their potential to improve services. Fifth, employee accountability through reprimanding and directing staff who commit negligence, but there are still staff who repeat this negligence and act not in accordance with the SOP.

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Section: Pendahuluanunclassified

Implementasi Prinsip Tata Kelola Pemerintahan Terhadap Kualitas Pelayanan Publik Di Kota Kendari Provinsi Sulawesi Tenggara

Muhammad Amir,

Adrian Tawai,

Muhammad Yusuf

2024

publicuho

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“…16 These systems are specifically designed to raise alarms or monitoring tickets whenever an anomaly in the system is observed (i.e., Usage warning, Disk Full, etc.). A number of solutions are available in literature [17][18][19][20] which can automatically analyze this type of system generated monitoring tickets and event logs. In contrast, the proposed system can be used for user generated ticket as well as for system generated tickets.…”

Section: Related Workmentioning

confidence: 99%

A multiapproach generalized framework for automated solution suggestion of support tickets

Zaidi

Fraz

Shahzad

et al. 2021

Int J of Intelligent Sys

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Nowadays, customer support systems are one of the key factors in maintaining any big company's reputation and success. These systems are capable of handling a large number of tickets systemically and provides a mechanism to track/logs the communication between customer and support agents. Companies invest huge amounts of money in training support agents and deploying customer care services for their products and services. Support agents are responsible for handling different customer queries and implementing required actions to solve a particular issue or problem raised by the service/product user. In a bigger picture, customer support systems could receive a large amount of ticket raised depending upon the number of users and services being offered. Customer care service gets directly affected due to the high volume of tickets and a limited number of support agents. Therefore, providing support agents with the recommendations about the possible resolution actions for a new ticket would be helpful and can save a lot of time. This study is focused on the development of an end‐to‐end framework for suggesting resolution actions rather than recommending free form resolution text against a newly raised ticket. To develop such a system, the pipeline is broadly divided into four components that are data preprocessing, actions extractor, resolution predictor, and evaluation. In actions extractor module, we have proposed a technique to identify and extract actionable phrases from resolution text. For resolution predictor, we have proposed two different pipelines that are referred as “Similarity Search Model” and “End‐to‐End Model.” The similarity search method is based on a ticket similarity search to find the most relevant historical tickets which then leads to corresponding resolution actions. On the other hand, end‐to‐end model make use of actions extractor module directly and implemented in a way to directly predict resolution actions. To compare and evaluate the mentioned methods on the same ground, we also proposed an actions evaluation criterion which uses BertScore and METEOR score jointly to compute the score against actual and predicted actions for a particular test ticket. The analysis and experiments are performed on the real‐world IBM ticket data set. Overall, we observed that end‐to‐end model outperformed similarity search‐based methods and achieved better performance and scores comparatively. The trained models and code are available at https://bit.ly/2GbUBVk.

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A web service composition framework in a heterogeneous environment

Allali¹,

Fariss²,

Asaidi³

et al. 2022

J Ambient Intell Human Comput

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RETRACTED ARTICLE: Mining interesting actionable patterns for web service composition

Cited by 3 publications

References 17 publications

Implementasi Prinsip Tata Kelola Pemerintahan Terhadap Kualitas Pelayanan Publik Di Kota Kendari Provinsi Sulawesi Tenggara

Implementasi Prinsip Tata Kelola Pemerintahan Terhadap Kualitas Pelayanan Publik Di Kota Kendari Provinsi Sulawesi Tenggara

A multiapproach generalized framework for automated solution suggestion of support tickets

A web service composition framework in a heterogeneous environment

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