Returns to IT excellence: Evidence from financial performance around information technology excellence awards

Valor das capacidades de TI para o negócio: análise de desempenho multinível nas organizações brasileiras

“…There are currents of literature that defend the direct relation between IT capabilities and performance at the firm level (Tian et al, 2010;Masli et al, 2011). The works from these currents also find support in RBT that affirms the role of IT resources on performance and competitive advantage (Stoel & Muhanna, 2009).…”

“…Nevertheless, the impact of IT capabilities on performance at this level still needs more consensus in the literature (Oliveira & Maçada, 2012), given the presence of distinct and even divergent results (Liang et al, 2010; The first work identifies a greater positive relation between IT capabilities and firm performance from 1988 to 2007 -yet highlights the reducing tendency of IT capabilities' impact on performance beginning in 1999, legitimized by the dotcom crash and short lifespan of competitive advantage driven by IT (Masli et al, 2011). The second work identifies IT's positive impact on profitability indicators (net margin, return on investments) and on the decrease of some cost indicators (operating expenses per sale; sales, general, and administrative expenses) and one null impact for the indicator "cost of goods sold per revenue" (Byrd & Byrd, 2010).…”

“…The first group is the firm's aggregate measures (for example: firm performance and inter-firm relation performance -supply chain performance, company-client relation), generally operationalized by profitability variables such as return on investments, return on stockholders' equity, profit margin, earnings per share (Masli et al, 2011), and efficiency measures such as productivity, cost saving, revenue growth (Liang et al,). For performance at a level below the firm, measures related to process performance (Qu et al, 2010), innovation (Huang, 2011), sector/department performance (Nevo & Wade, 2011), etc.…”

“…The business value of Information Technology (IT) has been investigated for more than 30 years, predominating in research that seeks to identify an association between IT resources (or investments) and firm performance (Stoel & Muhanna, 2009;Masli et al, 2011). Because of the mixed results of this approach (Liang et al, 2010;Wiengarten et al, 2013), a recent line of investigations have fomented the use of the concept "IT Capabilities," in place of IT individual resources (Hartono et al, 2010;Chen & Tsou, 2012).…”

“…Most recently, the literature has presented distinct results as to IT's role in business, mainly, when RBT is used to understand the "IT value" phenomenon (Liang et al, 2010;Masli et al, 2011).…”