2023
DOI: 10.1109/tem.2021.3053386
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Revenue Models for Digital Servitization: A Value Capture Framework for Designing, Developing, and Scaling Digital Services

Abstract: Manufacturing companies are currently undergoing a digitalization transformation in which digitally enabled, new, and innovative advanced service offerings are being launched. These so-called "digital services" represent a shift in the business logic of manufacturing firms, from up-front product sales to advanced service contracts. This business model shift has profound implications for cost structures, risk management, and revenue streams, providing manufacturing companies with the key challenge of rethinking… Show more

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Cited by 53 publications
(52 citation statements)
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“…Further, various studies were conducted on the topic of digital servitization. Digital servitization creates new innovative services such as add-on services to smart product-service systems, enabling organizations to sense, seize, and reconfigure new business opportunities (Linde et al 2021a ). Previous literature pointed out that digital servitization allows service organizations to build a platform for better interactions with customers, improving data collection, storage, analysis, and utilization (Sklyar et al 2019 ; Linde et al 2021b ).…”
Section: Discussionmentioning
confidence: 99%
“…Further, various studies were conducted on the topic of digital servitization. Digital servitization creates new innovative services such as add-on services to smart product-service systems, enabling organizations to sense, seize, and reconfigure new business opportunities (Linde et al 2021a ). Previous literature pointed out that digital servitization allows service organizations to build a platform for better interactions with customers, improving data collection, storage, analysis, and utilization (Sklyar et al 2019 ; Linde et al 2021b ).…”
Section: Discussionmentioning
confidence: 99%
“…Additionally, product and process life cycle analysis may be done accurately and effectively utilizing blockchain technology, actual product data, and collaboration with other emerging technologies (e.g., smart sensors, IoT, BDA, etc.) [71,75]. Therefore, when companies move forward to digitalization and blockchain, they tend to create decentralized data management and shared operational efficiency and transform a business into a more digital and integrated one [49,69,73].…”
Section: ) Business Models Innovationmentioning
confidence: 99%
“…ii.Value delivery. Value delivery is focused on activities and processes implementation that can provide the promised benefit [75]. Therefore, specific resources and competencies are required, such as technological and organizational infrastructure, support systems, training, etc.…”
Section: ) Business Models Innovationmentioning
confidence: 99%
“…Linde et al [33] suggest a framework for capturing value while designing, developing or scaling digital services. They highlight agile development and value co-creation (risk and reward sharing) as the two main elements of value and revenue creation for digital services.…”
Section: The Gap Between Business Model Planning and Executionmentioning
confidence: 99%