Revisiting Organizational Credibility and Organizational Reputation – A Situational Crisis Communication Approach

Jamal, Jamilah; Bakar, Hassan Abu

doi:10.1051/shsconf/20173300083

Cited by 11 publications

(23 citation statements)

References 18 publications

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“…The credibility of management can have positive or negative implications on organisational outcomes (Abunyewah et al, 2019;Jamal & Abu Bakar, 2017;Kubicek & Cockram, 2019;Men, 2012). The more credible the source of communication within organisations is deemed to be, the more able he or she is to influence stakeholders (Abunyewah et al, 2019;Metzger & Flanagin, 2013).…”

Section: Manager Credibility In Relationship With Strategic Alignment and Employee Motivationmentioning

confidence: 99%

Relationship between manager credibility, strategic alignment and employee motivation

Lees

Dhanpat

2021

SA Journal of Human Resource Management

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Research approach/design and method: A quantitative and cross-sectional research design was used. Non-probability sampling was employed, and data were collected by using established questionnaires from a sample of N = 3112. Participants of the study are employed within various industries based in South Africa, Southern Africa and the United States of America. The data were analysed by using descriptive and inferential statistics. Main findings:A positive relationship between all the variables were established. The three variables (manager credibility, strategic alignment and motivation) were found to be significantly positively correlated. Manager credibility influences motivation and strategic alignment. Manager credibility and strategic alignment were both found to have a statistically significant influence on employee motivation. The mediation analysis shows that strategic alignment plays a positive mediating role between manager credibility and motivation.Practical/managerial implications: Recommendations are schematically presented in the form of a model, which, when implemented, have the potential to enhance employee motivation. Contribution/value-add:The study provided insight into the influence of manager credibility and strategic alignment on employee motivation.

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Section: Manager Credibility In Relationship With Strategic Alignment and Employee Motivationmentioning

confidence: 99%

Relationship between manager credibility, strategic alignment and employee motivation

Lees

Dhanpat

2021

SA Journal of Human Resource Management

View full text Add to dashboard Cite

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“…The use of various channels to communicate with employees is a boon for TSC as majority of the respondents (47.2% agreed and 31.5% strongly agreed) acknowledged that the use of more than one channel to convey information enhanced the credibility of messages from TSC. According to Jamal and Bakar (2017), every organization ought to realize that the perceived credibility of its messages plays a vital role since it can either enhance or destroy an organization's effectiveness and reputation. These findings are in step with those of Sanina, Balashov, Rubtcova and Satinky (2017) which established that using a combination of different communication channels yields more positive communication results compared to using a single or limited channels.…”

Section: Discussion Perceived Effectiveness Of Tsc's Internal Communi...mentioning

confidence: 99%

Assessing Internal Communication and Teacher Burnout: An Empirical Study of School Administrators in Select Public High Schools in Kakamega County, Kenya

Luhombo

Omondi

Aswani

2023

JHED

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Extant literature suggests that burnout is one of the major factors contributing to declining teacher productivity. Studies have exposed a prevalence of burnout among the teaching fraternity, with administrators recording higher levels of burnout. This research study investigated the association that exists between internal communication and teacher burnout, among public high school administrators employed by the Teachers Service Commission (TSC) in Kakamega County as the target population. The research questions were: a) What is the perceived effectiveness of the internal communication in place based on official channels used by TSC to communicate with the administrators? b) What are the administrator burnout levels in select public high schools in the county? and, c) What is the association between internal communication and teacher burnout among the select public high school administrators? The study which utilized a correlation research design, revealed that all the respondents experienced burnout. The findings further established that there was a weak negative correlation of -.231 between internal communication and corporate burnout, with a statistical significance level of 0.016. This suggests a statistically significant relationship between internal communication and burnout characterized by a weak negative correlation. The study recommends that institutions endeavour to ascertain their employees’ communication interests in order to establish their internal communication system. Similar studies should be conducted in the different Kenyan counties so as to make comparisons as well as among administrators in private and international schools in Kenya, to provide more insight into the association between internal communication and teacher burnout.

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“…We chose to address the risk and data security components of governance to make BB a credible and transparent solution, further encouraging the participation of other agencies to deliver humanitarian aid for refugees We considered credibility as "trust in an organisation as perceived from an external perspective" (Jamal and Bakar 2017). Transparency was understood as the disclosure of information, allowing an organisation's actions to be observed, which if performed effectively, could lead to the solving of that organisation's problem (Albu and Flyverbom 2019).…”

Section: Methodsmentioning

confidence: 99%

Governing Blocks: Building Interagency Consensus to Coordinate Humanitarian Aid

Awan

Nunhuck

2020

JSPG

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The conflict in Syria has led to one of the biggest refugee crises in history. An estimated 660,000 Syrian refugees have moved to neighbouring Jordan, many of whom are highly vulnerable to monetary poverty and food shortages. To reduce the daily inequalities faced by Syrian refugees, humanitarian agencies are progressively shifting to programmes that encourage financial inclusion and self-reliance. Operating since 2016, Building Blocks, a cash-based assistance programme created by the United Nations World Food Programme (WFP), uses blockchain technology rather than traditional financial service providers to supply monetary assistance for food purchases by Syrian refugees in Jordan. Beneficiaries have their identities confirmed though iris scanning when purchasing goods at supermarkets within the camps. Following authentication, monetary assistance is provided to complete the transaction. This system benefits over 100,000 Syrian refugees registered on the UNHCR’s PRIMES database and WFP has plans to scale up the programme to include more beneficiaries. This technology assessment focuses on understanding the governance of blockchain technology in Building Blocks (if any), and on finding opportunities for WFP operating partner agencies consisting of UNHCR, UNICEF, UN Women, Oxfam and Mercy Corps, to coordinate with and join the programme. Scaling up Building Blocks will benefit refugees and displaced people by giving these individuals a semblance of normalcy in a situation of vulnerability and crises. We advise WFP to collaborate with its partners to form a blockchain humanitarian consortia governing Building Blocks to avoid duplicating efforts and to achieve their shared objectives of delivering humanitarian aid in a sustainable manner. Other recommendations include to have UNOCHA and UNHCR as data aggregator and coordinator, respectively, to grant joint access to PRIMES for non-UN operating partners, to coordinate efforts with UNHCR’s Common Cash Facility programme, to consider renewable energy sources and to build local technical capacity for women in refugee camps. The involvement of operating partners in governing technology used in such processes will ensure equity of aid delivery, resulting in a broader governance, thus reducing inequality.

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Revisiting Organizational Credibility and Organizational Reputation – A Situational Crisis Communication Approach

Cited by 11 publications

References 18 publications

Relationship between manager credibility, strategic alignment and employee motivation

Relationship between manager credibility, strategic alignment and employee motivation

Assessing Internal Communication and Teacher Burnout: An Empirical Study of School Administrators in Select Public High Schools in Kakamega County, Kenya

Governing Blocks: Building Interagency Consensus to Coordinate Humanitarian Aid

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