Revisiting Whittaker &amp; Sidner's "email overload" ten years later

Fisher, Danyel; Brush, A. J. Bernheim; Gleave, Eric; Smith, Marc A.

doi:10.1145/1180875.1180922

Cited by 106 publications

(85 citation statements)

References 6 publications

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“…The collections we used are equivalent in size to typical email collections [30,13]. However, collections can be much bigger [18]. It is important that automated experiments reflect this.…”

Section: Limitations and Discussionmentioning

confidence: 99%

Seeding simulated queries with user-study data for personal search evaluation

Elsweiler

Losada

Toucedo

et al. 2011

Proceedings of the 34th International ACM SIGIR Conference on Research and Development in Information Retrieval

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In this paper we perform a lab-based user study (n=21) of email re-finding behaviour, examining how the characteristics of submitted queries change in different situations. A number of logistic regression models are developed on the query data to explore the relationship between userand contextual-variables and query characteristics including length, field submitted to and use of named entities. We reveal several interesting trends and use the findings to seed a simulated evaluation of various retrieval models. Not only is this an enhancement of existing evaluation methods for Personal Search, but the results show that different models are more effective in different situations, which has implications both for the design of email search tools and for the way algorithms for Personal Search are evaluated.

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“…The collections we used are equivalent in size to typical email collections [30,13]. However, collections can be much bigger [18]. It is important that automated experiments reflect this.…”

Section: Limitations and Discussionmentioning

confidence: 99%

Seeding simulated queries with user-study data for personal search evaluation

Elsweiler

Losada

Toucedo

et al. 2011

Proceedings of the 34th International ACM SIGIR Conference on Research and Development in Information Retrieval

View full text Add to dashboard Cite

show abstract

“…A further limitation of email research to date is that it has concentrated on defining email practices for specific devices such as desktop computers, e.g. [10,33], or briefly outlining new uses of mobile phones with regard to emails, e.g. [20,23], but little research has compared email processing strategies on different devices or how they might result in work interfering with home life.…”

Section: Introductionmentioning

confidence: 99%

Working 9-5?

Cecchinato

Cox

Bird

2015

Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems

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Technology not only brings benefits such as flexible working practices but can also have negative stressful consequences such as increasing email overload and the blurring of work-home boundaries. We report on an exploratory study that extends the current understanding of email usage by investigating how different professions at a university manage work and personal emails using different devices and how this impacts their work-home boundary management. Our findings lead us to identify two user groups: those with permeable boundaries (primarily academics) and those who have more rigid ones (primarily professional services employees) and that there are differences in when, where and how they manage their work and personal emails. In particular we find that some participants use micro-boundary strategies to manage transitions between work and personal life. Based on these novel findings we propose improvements of email software design to facilitate effective email, work-home boundary management, and micro-boundary practices.

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“…The same methodology as in [1] was used 10 years later by other authors in a paper [2] that revisited the email overload problem by analyzing a new email dataset from a technological company. It was found that some metrics, e.g.…”

Section: A Theoretical and Psychological Researchmentioning

confidence: 99%

Email Overload: Causes, Consequences and the Future

Vacek¹

2014

IJTEF

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Abstract-Email overload is a term that was defined by scientists to define a state when users are hardly capable of managing all of their incoming messages and consequently their regular work. The first signs of this problem are from 90's and today we can argue whether much has changed to better or worse since then. This paper, again, attempts to describe the problem and unlike other works which concentrate mostly on its consequences studies the causes that should be eliminated. A case study was carried out among employees at University of Hradec Králové to describe the current state and later the results were compared to another dataset obtained from the Enron email corpus. The results suggest that behavior of users has not changed much between years 2001 and 2012 and the same communication patterns still occur and cause many hours being used inefficiently dealing with unwanted emails. The paper concludes with possible future solutions that would help to resolve the problem should these undesired patterns be eliminated.

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Revisiting Whittaker & Sidner's "email overload" ten years later

Cited by 106 publications

References 6 publications

Seeding simulated queries with user-study data for personal search evaluation

Seeding simulated queries with user-study data for personal search evaluation

Working 9-5?

Email Overload: Causes, Consequences and the Future

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