2014
DOI: 10.1016/j.future.2014.08.013
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Risk assessment in service provider communities

Abstract: On-line service delivery undertaken between clients and service providers often incurs risks for both the client and the provider, especially when such an exchange takes place in the context of an electronic service market. For the client, the risk involves determining whether the requested service will be delivered on time and based on the previously agreed Service Level Agreement (SLA). Often risk to the client can be mitigated through the use of a penalty clause in an SLA. For the provider, the risk revolve… Show more

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Cited by 10 publications
(5 citation statements)
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References 18 publications
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“…Enabling economic activity through commercial providers within commons infrastructures, such as in guifi.net, has been identified as a key element for enabling its transformation into a consolidated sustainable infrastructure [34]. Commercial providers addressing such environments need to face different risks in providing service-level agreements (SLA) [39]. However, edge cloud services open new business opportunities to better serve citizens with tailored and local services.…”
Section: Related Work In Community Clouds As Open Commonsmentioning
confidence: 99%
See 1 more Smart Citation
“…Enabling economic activity through commercial providers within commons infrastructures, such as in guifi.net, has been identified as a key element for enabling its transformation into a consolidated sustainable infrastructure [34]. Commercial providers addressing such environments need to face different risks in providing service-level agreements (SLA) [39]. However, edge cloud services open new business opportunities to better serve citizens with tailored and local services.…”
Section: Related Work In Community Clouds As Open Commonsmentioning
confidence: 99%
“…However, it must be considered that the resources and services at the edge are also more fragile. Thus, the SLAs and guarantees are difficult to achieve for high-demand services [39]. Therefore, interoperability with industry standards like Open-Stack or APIs from Internet cloud providers are desirable to merge the benefits of services running on 'big iron' clusters and data centres with the local decentralised structures that Cloudy supports.…”
Section: Crowdfunding Model Of Local Servicesmentioning
confidence: 99%
“…Petri et al [12], [13] have studied the effects of risk in service-level agreements (SLAs) in service provider communities. Chen and Frank have presented an analysis of the equilibrium price in a monopoly market [14], and they have also discussed equilibrium prices in a duopoly market with varying demand [15].…”
Section: Related Workmentioning
confidence: 99%
“…Enabling economic activity through commercial providers within commons infrastructures, such as in Guifi.net, has been identified as a key element for enabling its transformation into a consolidated sustainable infrastructure [P2]. Commercial providers addressing such environments need to face different risks in providing service-level agreements (SLAs) [119]. However, edge cloud services open new business opportunities to better serve citizens with tailored and local services.…”
Section: Community Clouds Infrastructure Sharing In Cloud Computingmentioning
confidence: 99%
“…However, it must be considered that the resources and services at the edge are also more fragile. Thus, the SLAs and guarantees are difficult to achieve for high-demand services [119]. Therefore, interoperability with industry standards like OpenStack or APIs from Internet cloud providers are desirable to merge the benefits of services running on 'big iron' clusters and data centres with the local decentralised structures that Cloudy supports.…”
Section: Crowdfunding Model Of Local Servicesmentioning
confidence: 99%