Role of physical environment (dinescape factors) influencing customers' revisiting intention to restaurants

Mahalingam, S.; Jain, Bhawana; Sahay, Mridula

doi:10.1109/icacci.2016.7732186

Cited by 8 publications

(7 citation statements)

References 22 publications

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“…Con esta prueba se pronosticó la competitividad de los restaurantes de cocina tradicional de la ciudad de Guayaquil. Similares herramientas usaron Mahalingam et al (2016) quienes evaluaron los elementos por los que los consumidores retornan a los restaurantes. Cheng et al (2019) realizaron una progresión para calcular de forma práctica la calidad del servicio en restaurantes (ver Figura 1).…”

Section: Discussionunclassified

Modelo teórico de gestión de la calidad del servicio para promover la competitividad de los restaurantes de cocina tradicional de la costa ecuatoriana

Gómez

Johnson

2022

SIEMBRA

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El objetivo de este artículo es formular un modelo de calidad de servicio que permita el fomento de la competitividad de restaurantes de cocina tradicional ecuatoriana de la ciudad de Guayaquil. El diseño de investigación es no experimental descriptivo, predictivo. La técnica encuesta fue aplicada a trescientos cuatro clientes de restaurantes de comida típica ecuatoriana. Tuvo un instrumento con treinta y dos ítems para la variable gestión de la calidad y sesenta y cuatro para la variable competitividad. Los datos fueron analizados mediante pruebas estadísticas de regresión logística ordinal. Entre los resultados más importantes, el modelo teórico indica una competitividad desfavorable relacionada con el servicio brindado por los establecimientos, deficientes protocolos de bioseguridad y desconexión de la arquitectura de los establecimientos con el entorno cultural costeño ecuatoriano.

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Section: Discussionunclassified

Modelo teórico de gestión de la calidad del servicio para promover la competitividad de los restaurantes de cocina tradicional de la costa ecuatoriana

Gómez

Johnson

2022

SIEMBRA

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“…The The structure validity of the DINESCAPE scale is tested first in the research model. Efforts have been made to determine the association of data collected from literature (Ayazlar & Gün, 2017;Tuzunkan & Albayrak, 2016;Ryu & Han, 2010b;Mahalingam et al, 2016;Ryu & Jang, 2008) (2015) determined that the physical environment had a positive effect on customer loyalty, however that brand image did not play an intermediary role in this impact. Messaoud & Debabi (2016) stated that the atmosphere factor had no significant effect on loyalty as a result of their study on a retail industry product.…”

Section: Research Modelmentioning

confidence: 99%

“…The study findings indicate that the physical environment has a significant effect on customer satisfaction and loyalty. In literature, Mahalingam et al (2016) stated that customers visited / made repeat visits to restaurants not only for food and drink but also for the physical environment of the restaurant. Unal et al (2014) stated that the restaurant atmosphere affects customers' emotions while emotions affected their satisfaction and satisfaction affected behavioral loyalty.…”

Section: Conclusion and Managerial Implicationsmentioning

confidence: 99%

“…Studies have been carried out on the importance of the physical environment (Tuzunkan & Albayrak, 2016;Han & Ryu, 2009;Bitner, 1992), its dimensions (Ayazlar & Gün, 2017;Güzel, 2017;Mahalingam, Jain, & Sahay, 2016;Ünal, Akkuş, & Akkuş, 2014;Ryu & Han, 2010a,b;Ryu & Jang, 2008;Bitner, 1992) and its impact on customer satisfaction (Cristo, Saerang, & Worang, 2017;Canny, 2014;Petzer & Mackay, 2014;Koshki, Esmaeilpour, & Ardestani, 2014;Ryu & Han, 2010a,b;Han & Ryu, 2009;Chang, 2000), repeat visits (Mahalingam et al, 2016;Chang, 2000), customer loyalty (Messaoud & Debabi, 2016;Maeng & Park, 2015;Seo, Kim, & Choi, 2015;Choi, Heo, & Kim, 2012;Ryu & Han, 2010b;Han & Ryu, 2009), behavioral intention (Canny, 2014;Koshki, Esmaeilpour, & Ardestani, 2014;Ryu & Han, 2010a;Han & Ryu, 2009;Ryu &Jang, 2007), employees (Bitner, 1992) and brand image (Seo, Kim & Choi, 2015;Choi, Heo & Kim, 2012).…”

Section: Introductionmentioning

confidence: 99%

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Influence of Physical Environment on Customer Satisfaction and Loyalty in Upscale Restaurants

Çetinsöz¹

2019

jotags

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Keywords Upscale restaurantPhysical environment Dinescape Satisfaction Loyalty AbstractThe aim of the study is to test the validity of the model that determines the effect of the physical environment of upscale restaurants on customer satisfaction and loyalty as well as to test the physical environment factors. The sample group of the study consisted of the customers of five upscale restaurants in Silifke in January-April 2018. A survey technique measuring the physical environment of upscale restaurants (Dinescape) has been used as a data collection tool in the study and descriptive analysis such as arithmetical averages and frequency analysis together with confirmatory factor analysis for construct validity (CFA) and statistical techniques such as exploratory factor analysis (EFA) and reliability analysis have been used to analyze the collected data. Furthermore, the associations between the independent physical environment variable and the dependent variables of satisfaction and loyalty have been analyzed with the Structural Equation Model (SEM). While lighting in terms of the physical environment elements was the most perceived dimension by consumers in the study, it has been determined that the physical environment variable in upscale restaurants has a positive effect on consumer satisfaction and loyalty.

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“…Because atmosphere plays such an important role in the success of ethnic restaurants. Operators of ethnic cuisine restaurants should make efforts to ensure that every detail of the physical atmosphere contributes to a good dining experience for customers (Mahalingam, 2016).…”

Section: Introductionmentioning

confidence: 99%

Customer dining experience among ethnic Asian cuisine restaurant in Changde City, China

Liu¹,

Felicen²

2021

IJRSM

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A national cuisine plays the most important role in the cultural factors of national identity. More specifically, it identified the profile of the; determine the customers dining experiences in terms of authenticity, restaurant design and atmospherics, quality and range of menu, service delivery, and price; identify factors that motivate the consumers to dine in an authentic ethnic Asian cuisine restaurant in terms of the push and pull factors; to test the significant difference between the preferred authentic ethnic Asian cuisine restaurant and dining experiences when grouped according to their preferred authentic ethnic Asian cuisine restaurant. Descriptive method was used to investigate 62 ethnic restaurants and more than 500 customers in Changde City. Frequency, percentage, weighted mean, ranking and ANOVA was the statistical test used. Based on the result, the following findings were found, consumers believe that customers' dining experience in ethnic cuisine restaurants is very important in terms of menu quality and scope, service delivery, price, restaurant atmosphere and authenticity. They highly give importance on the value of money, convenience or accessibility, and the location of the restaurant as driving factors; Respondents agreed on customers' behavior towards their authentic Asian food restaurant experience in terms of patronage intention, personal level and behavioral intention; When grouped by age, frequency of visits, and preference for Asian cuisine, there were significant differences in customer evaluation of dining experience in terms of authenticity, restaurant atmosphere, quality and range of menu, service delivery, and price.

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Role of physical environment (dinescape factors) influencing customers' revisiting intention to restaurants

Cited by 8 publications

References 22 publications

Modelo teórico de gestión de la calidad del servicio para promover la competitividad de los restaurantes de cocina tradicional de la costa ecuatoriana

Modelo teórico de gestión de la calidad del servicio para promover la competitividad de los restaurantes de cocina tradicional de la costa ecuatoriana

Influence of Physical Environment on Customer Satisfaction and Loyalty in Upscale Restaurants

Customer dining experience among ethnic Asian cuisine restaurant in Changde City, China

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