Role Perception of Administrators and Politicians: A Study of Himachal Pradesh

Agnihotri, Simmi; Sharma, Sheetal

doi:10.1177/0019556120110403

Cited by 9 publications

(9 citation statements)

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“…Then, in 1975, Nicholas Henry introduced the five public administration paradigms [6]. This innovative approach to general management has opened up new possibilities and significantly increased its ability to provide essential public services [7][8][9]. The New Public Management (NPM) system has implemented theoretical public administration concepts while highlighting its ties to markets and private sector management.…”

Section: Introductionmentioning

confidence: 99%

Service quality, satisfaction, and intention to use Pourasava Digital Center in Bangladesh: The moderating effect of citizen participation

Biswas,

Nur Ullah,

Rahman

et al. 2024

PLoS ONE

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This study describes how, as part of the administrative reform of Bangladesh, most of the urban local governments have set up some public service center like Pourasava Digital Center (PDC), where ICT (Information and Communication Technology) has been commonly applied to make e-services more convenient, efficient and transparent. The current study measures the Service Quality Satisfaction and Continuous Use Intention to use Pourasava Digital Center (PDC) in Bangladesh by adopting citizen participation as a moderator. Theoretically, this study has used the DeLone & McLean Information Systems (D&M IS) Success Model and Zhang’s two-dimensional satisfaction model. However, most of the existing studies in Bangladesh are qualitative, and the relationship between service quality and citizen satisfaction has not been tested. A survey was conducted based on a structured questionnaire method and data collected from 332 respondents from 05 PDC and applying structural equation modelling in AMOS software while analyzing the data. The empirical results showed that the data fit the model. The finding of this study is that information quality affects specific satisfaction but not accumulative satisfaction, and specific satisfaction might not lead to accumulative satisfaction. One of the worthy findings of this study is that citizen satisfaction is highly dependent on system quality and service quality rather than information quality. The continuous use intention of the citizen is not based on specific satisfaction but significantly depends on accumulative satisfaction. To ensure the improvement of PDC’s service quality, all dimensions related to the quality of service should be modified, and the administrative system and citizens should be encouraged to participate in all aspects of services.

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Section: Introductionmentioning

confidence: 99%

Service quality, satisfaction, and intention to use Pourasava Digital Center in Bangladesh: The moderating effect of citizen participation

Biswas,

Nur Ullah,

Rahman

et al. 2024

PLoS ONE

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“…Role performance is the way by which a person plays as an occupant of a position. Role perception is key element of role performance; a misperception of the role may also lead to underperformance by the focal person [8] .…”

Section: Introductionmentioning

confidence: 99%

Staff Nurses’ Perception about Own Role Behavior Versus Others’ Perception

El-Sayed

Abdu²

2018

The Medical Journal of Cairo University

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Background: Nurses are the heart of any health care team and the perception of their role behavior is crucial for futuristic improvement. Role can be seen in term of role behavior and role expectation. Role behavior refers to the actual roles and responsibilities and how these roles should be played.The Aim of the Study: The current study seeks to explore nurses' perception about own role behavior versus head nurses and patients perception.Material and Methods: Design: A descriptive comparative design was utilized. Setting:The study was conducted at two hospitals affiliated to Cairo University Hospitals.Sample: Included three hundred and ninety two of the staff nurses from each hospital. Thirty one of the head nurses working in selected units were included. One hundred and fifty of the patients who were admitted during data collection.Tool: Data was collected using questionnaire developed by the investigator consists of two parts: first part was related to participants' socio-demographic data, the second part: Includes items related to the perception of the staff nurses' role behavior. Results:The study revealed that the staff nurses (70% of the staff nurses mean percent) moderately positive perceived their role behavior, the head nurses also (75% of the head nurses mean percent) moderately positive perceived the staff nurses' role behavior while the patients perception (60.4%) about the staff nurses' role behavior was low, also there was statistically significance difference between both the staff nurses and the head nurses, the staff nurses and the patients about nurses' role behavior. Conclusion:It was found discrepancy between the staff nurses' and the head nurse' perception, the patients and the staff nurse perception regarding the staff nurses' role behavior. Recommendation:The study recommended that the nursing syndicate, nurse managers and nurses themselves must actively seeks means to use mass media, for transmitting information about nurses and nursing profession to create positive public's attitude toward nursing. The public image can be changed

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Section: Introductionmentioning

confidence: 99%

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Role Perception of Administrators and Politicians: A Study of Himachal Pradesh

Cited by 9 publications

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Service quality, satisfaction, and intention to use Pourasava Digital Center in Bangladesh: The moderating effect of citizen participation

Service quality, satisfaction, and intention to use Pourasava Digital Center in Bangladesh: The moderating effect of citizen participation

Staff Nurses’ Perception about Own Role Behavior Versus Others’ Perception

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