Keywords: train information provision, train choice, passengers' behavioral mode, travel delaytrains, their reasons for choosing them, the level of difficulty in choosing trains, and also passenger reactions to being given information about arrival sequences, which turned out to be incorrect.
Providing detailed information about individual trains
Attitude to train traffic information in the case of disruptionsPrevious research [1, 2] has already examined and highlighted the specific types of information that passengers need when train operations are disrupted. In order to understand passengers' attitudes to traffic information and choosing trains, and to help decide how best to provide that information, the following survey was conducted: Passengers were asked to consider two ways of thinking, A and B. They were then asked to indicate which best reflected their own way of thinking, on a scale of 1 to 7 (1: very similar to A; 2: similar to A; 3: somewhat similar to A; 4: neutral; 5: somewhat similar to B; 6: similar to B; 7: very similar to B).A: Rather than reading detailed information about the trains, I want to be told exactly which train I should ride. (For example, to arrive quickly at my destination I should take this train; to avoid congestion I should ride that train, etc.) B: I will choose which train to take myself, so I want to be provided with detailed traffic information to enable me to make my own decision.