“…Consumers perceived quality of care as "poor" and were "rather dissatisfied" with their quality of care. This was due to several factors: long waiting time and queues [33,47]; limited availability of modern medical equipment and medication, dissatisfaction with the quality of medical personnel, concern about doctors' competence and qualification [44]; high costs of medicine, lack of necessary medicines and equipment, bad nutrition, insufficient quality of doctors, bad sanitary conditions and others [40,43]; expensive drug treatment, violation of patients' rights, propensity of under-the-table payments, and poor conditions of healthcare facilities [48]; necessity to pay for a more convenient and better quality of care [41]. Other quality-related issues were a lack of evidence-based approaches in clinical decision-making, over-hospitalization, over-diagnosis and overmedication [49].…”