Salesperson Capability on Co-Creation Value

Abstract

This research focuses on the study of customer engagement in planning and deciding on products and services to be purchased through the salesperson. This is a study of the relationships between firms and customers based on collaboration theory, customer value, relationship marketing and resource-base view (RbV). the development of information technology causes the company to change the paradigm to become customer-centric. Customers are actively involved in creating value that suits the desired and customer experience. Financial services such as insurance is required to establish cooperation or strong collaboration so that both companies and customers get the expected benefits. The method used to analyze the model is multiple regression with a sample of 100 respondents in the life insurance company customers in Semarang. Sampling technique using purposive sampling. The co-creation value formed from collaborative values, customer perceptions and customer participation with the salesperson capability mediated generates unique co-creation values in accordance with customer wants and needs. Info Article Kapabilitas Sales Person pada Nilai Co-Creation Abstrak Penelitian ini menitikberatkan studi pada keterlibatan pelanggan dalam merencanakan dan memutuskan produk dan jasa yang akan dibeli melalui tenaga penjualan. Studi ini tentang hubungan antar perusahaan dan pelanggan yang berbasis pada teori relationship marketing, teori kolaborasi, nilai pelanggan, resource-base view (RbV

Pengaruh Social Experience Dan Customer Co-Creation Value Terhadap Revisit Intention Pada Desa Wisata Sedari Kecamatan Cibuaya Kabupaten Karawang

“…(Hidayanti et al, 2018). Partisipasi pelanggan mencakup tindakan sukarela oleh pelanggan untuk memastikan bahwa layanan diberikan tidak hanya sesuai dengan kebutuhan mereka (produksi bersama) tetapi juga untuk meningkatkan kualitas dan manfaat dari proses tersebut (Marlien & Setiawan, 2017). Dalam hal ini terdapat tiga dimensi pada customer co-creation value (Riyanti & Lesmana, 2021).…”

Bancassurance Business Strategy in Life Insurance: a Case Study One of Joint Venture Company in Indonesia

“…On the other hand, the insurance company increases its market reach and customers. The bank acts as an intermediary, helping the insurance firm reach its target customer to increase its market share (Marlien et al, 2017;Kumar, 2017).…”