Sampling and Reconstructing User Experience

Markopoulos, Panos; Khan, Vassilis-Javed

doi:10.4018/jhcr.2011070104

Cited by 4 publications

(2 citation statements)

References 21 publications

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“…Mainly, an applied system is meant for purchase and procurement based on the Internet or a host service which facilitates the purchase and procurement flows of business partners. It also increases business productivity through the supply chain and provides the strategic ability of e‐commerce on the Internet (Markopoulos & Khan, ).…”

Section: Review Of the Literaturementioning

confidence: 99%

Identifying and prioritizing factors influencing the selection of the top suppliers of e‐procurement using FDEMATEL and FANP

Soleimani

Valmohammadi

2017

Multi Criteria Decision Anal

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The aim of this study is to identify, rank, and determine the importance of factors influencing the selection of the top supplier of electronic procurement in organizations using a hybrid approach. This is a case study of Irancell Telecommunication Service Company in which fuzzy decision‐making trial and evaluation (FDEMATEL) and fuzzy analytical network process (FANP) were used. FDEMATEL was employed to determine the interaction and interrelationships among the identified criteria and subcriteria, while utilizing FANP to calculate the weights of the criteria and their relevant subcriteria to determine their priorities. Therefore, the research literature was first reviewed to identify the factors influencing the selection of suppliers. For this purpose, the experts on communication networks were interviewed to select 16 final factors as the most important subcriteria that were then categorized as 5 groups (technology, environmental, services, organizational, and commercial) on which the study was based. After extracting the criteria for ranking the suppliers, codifying evaluation questionnaire, and converting the opinions in the Likert scale, 16 criteria were finally chosen with scores above the mean. FDEMATEL was used to determine the weights of subcriteria. In the final step, FANP was employed for prioritization. Results indicate that the organizational criterion is the most influential factor; however, the criterion services is the most permeable factor. The greatest weights were obtained from production capacity and provisions and geographical situation which were weighted 0.097 and 0.039, respectively. They are also regarded as the most and least important criteria for the selection of the top supplier of e‐procurement by the experts.

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Section: Review Of the Literaturementioning

confidence: 99%

Identifying and prioritizing factors influencing the selection of the top suppliers of e‐procurement using FDEMATEL and FANP

Soleimani

Valmohammadi

2017

Multi Criteria Decision Anal

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“…According to Markopoulos and Khan (2011), the elementary units or the group or cluster of such units may form the basis of sampling process in which case they are called the sampling units. A list containing all the sampling units is known as sampling frame.…”

Section: Sampling Framementioning

confidence: 99%

Factors Influencing Customer Service Standards in County Governments in Kenya: A Case Study of Nairobi County Government

KIBANYA

2015

strategicjournals.com

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Customer service at the Nairobi County Government is perceived and narrated by many as not satisfactory. There are numerous complaints by the general public to friends, colleagues, families, business associates and anybody who cares to listen to their grievances. The main objective of the study was to assess the factors influencing the level of customer service in Nairobi County Government in Kenya. This study aimed to identify the extent to which corporate governance and level of staff competence affect customer service. To achieve this objective the study employed descriptive research design and use of semi structured questionnaire to collect data from the respondents, while the secondary data was majorly available in the library, internet and the County Government information resource bank. A sample study of 100 employees, 25 from each of the 4 sectors (departments) comprised the respondents selected randomly. The analysis was done using descriptive statistics such as mean scores, frequencies and percentages. Pearson product moment correlation technique was used to establish the strength and significance of the relationship of corporate governance, staff competence, employee training, and employee motivation and customer service in the 4 sectors. Field study was done and the data analyzed and discussed to come up with a conclusion which enabled the researcher to give recommendation to the concerned parties. The study found out that Corporate Governance negatively affected the customer service in Nairobi County to a great extent. Specifically, lack of periodic forums to discuss performance and the poor attendance for the sporadic ones affected both enterprise (performance) and accountability (conformance). In addition poorly inculcated culture in regard to customer service values, principles and monitoring to identify improved opportunities contributed to poor service delivery. The County had done very little to develop the staff competence over their lifetime from the three fundamental components, comprising education, training and experience. The study recommends that to effectively manage and improve the customer service County Government should have periodic review of customer service performance, have staff development programs, and create systems for consultation and feed back in the organization.

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Digital Heritage Systems

Sylaiou

White

Liarokapis

2013

Cases on Usability Engineering

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This chapter describes the evaluation methods conducted for a digital heritage system, called ARCO (Augmented Representation of Cultural Objects), which examines the tools and methods used for its evaluation. The case study describes the knowledge acquired from several user requirement assessments, and further describes how to use this specific knowledge to provide a general framework for a holistic virtual museum evaluation. This approach will facilitate designers to determine the flaws of virtual museum environments, fill the gap between the technologies they use and those the users prefer and improve them in order to provide interactive and engaging virtual museums. The proposed model used not only quantitative, but also qualitative evaluation methods, and it is based on the extensive evaluations of the ARCO system by simple end-users, usability experts and domain experts. The main evaluation criteria were usability, presence, and learning.

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Sampling and Reconstructing User Experience

Cited by 4 publications

References 21 publications

Identifying and prioritizing factors influencing the selection of the top suppliers of e‐procurement using FDEMATEL and FANP

Identifying and prioritizing factors influencing the selection of the top suppliers of e‐procurement using FDEMATEL and FANP

Factors Influencing Customer Service Standards in County Governments in Kenya: A Case Study of Nairobi County Government

Digital Heritage Systems

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