Satifaction As Intervening For The Antecedents Of Intention To Revisit: Marine Tourism Context In East Java

Fianto, Achmad Yanu Alif

doi:10.31967/relasi.v16i1.347

Cited by 22 publications

(4 citation statements)

References 56 publications

(159 reference statements)

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“…The findings show that satisfaction and loyalty are important variables within coastal and marine tourism (Fianto, 2020;Prayag, 2012;Pestana et al, 2019;Fianto, 2020;Sangpikul, 2018). However, the present study contributes to the scientific literature because it links the segments with satisfaction and loyalty in a coastal city.…”

Section: Discussionmentioning

confidence: 54%

“…Lam-González, León, and De León (2020) found that affective feelings towards the nautical destination were an important antecedent of satisfaction in nautical tourists. In a recent study, Fianto (2020) found that service quality has a significant effect on the intention to revisit a destination. The scholars also found that the experience of the brand had a significant influence on the intention of visiting the site again.…”

Section: Satisfaction and Loyalty In Coastal Citiesmentioning

confidence: 99%

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Motivations and segmentation of the demand for coastal cities: A study in Lima, Peru

Carvache‐Franco

et al. 2020

Journal of Tourism Research

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The purpose of this research is to identify the motivations and segmentation of demand in coastal cities. The present study was carried out in Lima, a tourist destination in the Peruvian Pacific Ocean coast. This quantitative study used a sample with 381 valid questionnaires. To analyze data, factor analysis and non-hierarchical Kmeans segmentation were performed. Results show six motivational factors: "Culture and nature," "Authentic coastal experience," "Novelty and social interaction," "Learning," "Sun and beach," and "Nightlife." The study presents three different segments of visitors: "Passive Tourists," "Eco-coastal," and "Multiple motives."

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Section: Discussionmentioning

confidence: 54%

Section: Satisfaction and Loyalty In Coastal Citiesmentioning

confidence: 99%

Motivations and segmentation of the demand for coastal cities: A study in Lima, Peru

Carvache‐Franco

et al. 2020

Journal of Tourism Research

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“…Rice and Khanin [ 32 ] identified that repeated visits to tourist destinations in the United States were influenced by satisfaction and motivations (push/pull), being the influence of push factors the strongest, and acting both as mediator variables. Likewise, Fianto [ 33 ] argued that the quality of service and brand experience significantly affected visitors’ intention to return to a place, acting visitors’ satisfaction at the same time as a mediator of the relationship between market experience and the revisit intention.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Effects of motivations in marine protected areas: The case of Galápagos Islands

Carvache-Franco,

Hernández-Lara

et al. 2023

PLoS ONE

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This research proposes: (i) analyze push and pull motivations in insular marine protected areas, and (ii) determine their effects on tourists’ satisfaction, positive recommendations and loyalty in terms of returning. The study was conducted in the Galápagos Islands in Ecuador; a renowned marine protected area with a National Park being a Natural Heritage Site of Humanity by UNESCO. An exploratory (EFA) and confirmatory factor analysis (CFA), followed by a stepwise multiple regression analysis applied on a sample of 407 tourists in the Galápagos Islands showed four push and pull motivational factors in this destination: "passive marine," "active marine," "novelty and escape," and "social relations". "Passive marine" and "social relations" were the most prominent factors influencing tourist satisfaction and return intentions. Moreover, "passive marine" and "novelty and escape " highly influenced visitors’ intention to recommend and give positive feedback about this place. These findings constitute action guides for the adequate management of marine protected areas.

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“…In another study, Prayag [38] predicted behavioral loyalty and highlighted three aspects that improve the intentions to return to a destination: natural environment, reputation, and friendliness of people. Fianto [39] identified that the quality of the service has a significant effect on the intention to revisit a destination. Additionally, the experience of the brand was also found to have a significant influence on the intention to revisit.…”

Section: Loyalty In Coastal Destinationsmentioning

confidence: 99%

Coastal Cities Seen from Loyalty and Their Tourist Motivations: A Study in Lima, Peru

et al. 2021

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The objective of this empirical study is to determine: (a) the underlying variables of the travel motivations related to a coastal city; and (b) the motivational dimensions that predict return, recommendation, and saying positive things about a coastal city as loyalty variables. This project utilized an in situ investigation carried out in Lima, a coastal city located on the Pacific Ocean near Peru with important natural and cultural attractions. The researchers used 381 questionnaires that were analyzed through factor analysis, in addition to the stepwise multiple regression method. Reesults identified six underlying variables or motivational factors: “culture and nature”, “authentic coastal experience”, “novelty and social interaction”, “learning”, “sun and beach”, and “nightlife”. Regarding loyalty, the “novelty and social interaction” dimension is the most important predictor of return and the “authentic coastal experience” dimension is the most important predictor of recommending and saying positive things about a coastal city. To motivate a return, events could be created on the beach to motivate novelty, as well as increase recommendations and the amount of positive things said about the destination; educational and sports activities and workshops could also be created with the community and the coastal environment. Results can be used by firms for preparing information for new customers in order to increase trip intention and improve guides for destination marketing organizations (DMOs).

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Satifaction As Intervening For The Antecedents Of Intention To Revisit: Marine Tourism Context In East Java

Cited by 22 publications

References 56 publications

Motivations and segmentation of the demand for coastal cities: A study in Lima, Peru

Motivations and segmentation of the demand for coastal cities: A study in Lima, Peru

Effects of motivations in marine protected areas: The case of Galápagos Islands

Coastal Cities Seen from Loyalty and Their Tourist Motivations: A Study in Lima, Peru

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