Satisfaction des patients hospitalisés à Hô Chi Minh-Ville, Viet Nam

Abstract

This study aims to describe the level of satisfaction of patients and their families, according to the type of hospital and the sociodemographic characteristics of patients hospitalised within Ho Chi Minh City (HCMC), Vietnam. The study is supported by a sample of 538 patients and their families from all of the hospitals in HCMC to whom an evaluation questionnaire was given to be filled out on the day of their release. The average age is 39, and 64.4% are women. The scores measuring the level of satisfaction vary from 57.7 to 90.7 points (on a scale of 0 to 100). The section under the heading "treatment provided by the doctors" received the highest scores (90.7/100). Dissatisfaction was primarily associated with factors such as the amount of time spent waiting, the behaviour of the hospital staff, cleanliness, the cafeteria and parking for motorbikes. Almost 100% of the patients spoke about their experiences during their stay in the hospital, and 50.2% had some negative opinions (1.042 complaints registered). The older patients, having a lower level of education and living either in other cities or in the rural region of HCMC, tented to be more satisfied than the younger patients, possessing higher levels of education and generally residing in the sub-urban or urban regions of HCMC. The patients who judged their condition to be very serious and their problems bad enough to justify hospitalisation, and who also felt that their health and condition had improved at the time of release compared to the time of admission were more satisfied than the other patients. Patients hospitalised who had an individual private room in a specialised hospital tended to be more satisfied that those who had a room sharing many beds for several patients in either a general hospital or in the emergency area of a specialised hospital. The authors observed no correlation between the level of satisfaction and the patient's gender. The results of this study have highlighed that certain domains, notably hat of the hospital's environment, should be reviewed and examined by health care administrators and managers in order to ensure the quality of the patient's care and coverage.

Patient satisfaction in a Moroccan emergency department

“…This lengthy waiting time (more than 15 min) had a direct relationship with patient dissatisfaction in emergency department. This feature has been reported by many other studies whose included both the real stay-in-the-waiting-room time and the waiting time perceived by the patient [20-23], the latter was more predictive of satisfaction than the former [20,21]. …”

“…The finding of our study revealed that average time a patient waited to be seen by an emergency physician was 47.5 min. Compared with similar studies, the waiting time in our study was much more [20-23]. This lengthy waiting time (more than 15 min) had a direct relationship with patient dissatisfaction in emergency department.…”

Inpatients′ care experience and satisfaction study

“…This was attributed to the lower levels of education in older patients. [25] Educational level had no impact on satisfaction in our study. Other reports from Saudi Arabia, however, indicated that the more educated the patients were, the more likely they were to be satisfied.…”

Management of Traumatic Injuries of Road Traffic Accident Victims in the City of Ouagadougou at the University Hospital Trauma Emergency Department-Yalgado Ouédraogo

“…This is reflected in the low rates of dissatisfied 5% in our series and 4.4% in Nguyen's in Vietnam [13].…”