Satisfaction on Online Learning during Covid-19 Pandemic: Perspective of Malaysian students

Abstract

This study investigated the determinants of students’ satisfaction with their online learning experience during the COVID-19 pandemic. The data was collected among 241 undergraduates enrolled in information management from a selected universities in Malaysia. The Structural Equation Modelling (SEM) results revealed that the independent variables, namely course design and digital resources, influenced students’ satisfaction with their new online learning experience. The findings have several implications for developing and maintaining practical and student-friendly online learning spaces in higher education. Keywords: Online learning; digital resources; Malaysian students; Higher education eISSN: 2398-4287 © 2022. The Authors. Published for AMER ABRA cE-Bs by E-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer-review under responsibility of AMER (Association of Malaysian Environment-Behavior Researchers), ABRA (Association of Behavioral Researchers on Asians), and cE-Bs (Centre for Environment-Behavior Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

Surviving and thriving: How changes in teaching modalities influenced student satisfaction before, during and after COVID-19

“…The ERT period had the lowest satisfaction scores, while the co-located learning post-COVID modality recorded the highest satisfaction levels. This finding confirms other findings (Aristovnik et al, 2020, Baharuddin et al, 2022Qekaj-Thaqi & Thaqi, 2021) expressing that the online and mixed teaching methods implemented during the pandemic may not have provided optimal learning experiences for all students, with some students preferring the traditional co-located learning environment. Interestingly, this was broadly studied in developing countries, but this is one of the first studies to confirm the phenomena in a developed country.…”

“…In recent years, the COVID-19 pandemic heavily impacted students' satisfaction with their academic work and lifestyle (Aristovnik et al, 2020;Kecojevic et al, 2020;Şi̇mşek & Akün, 2022). There have been reports that changes in academic practices, social life, financial situation and emotional health could be found (Aristovnik et al, 2020) and the quality of resources and infrastructure, especially those related to information and communication technology (ICT), have a bigger effect on overall satisfaction (Baharuddin et al, 2022;Qekaj-Thaqi & Thaqi, 2021).…”