Satisfaction—Repurchase Intentions Relationship: Exploring the Contingent Roles of Consideration Set Size and Price Consciousness

Bindroo, Vishal; He, Xin; Echambadi, Raj

doi:10.1007/s40547-016-0067-2

Cited by 6 publications

(4 citation statements)

References 57 publications

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“…It was also found that the attractiveness of alternatives has a negative impact on repurchase intention. These findings of the current study are consistent with those of Bindroo et al (2016) and Sambandam and Lord (1995), who found the repurchase intentions are motivated not only by the pleasure of the products previously purchased but also by the existence of alternatives in the consideration.…”

Section: Discussionsupporting

confidence: 91%

“…Consumer purchase regret may serve as a reference point variable to explain customer repurchase intentions (Liao et al, 2017). Consumer repurchase intentions get shaped from multiple factors such as conformation/disconfirmation (Liao, Liu, Liu, To, & Lin, 2011), price consciousness (Bindroo, He, & Echambadi, 2016), alternative attractiveness, switching cost (Mannan, Mohiuddin, Chowdhury, & Sarker, 2017), service quality and trust (Saleem, Zahra, & Yaseen, 2017). This study utilized the theoretical lens of the theory of regret and ECT to examine the drivers of purchase regret and repurchase intentions by using the data of customers of fashion brands offering SID in a market-facing economic crisis.…”

Section: Introductionmentioning

confidence: 99%

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Why did I buy this? Purchase regret and repeat purchase intentions: A model and empirical application

Sarwar

Awang

Habib

et al. 2020

Journal of Public Affairs

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This study investigates consumer repurchase behavior and purchases regret in the context of a Steadily Increasing Discount (SID) strategy. A quantitative research approach based on a full‐scaled administrative survey is adopted in the framework of the regret theory. Mall intercept technique is used to collect the cross‐sectional data from respondents. To establish the proposed relational paths, structural equation modeling is applied. The findings of the study suggest that confirmation, price consciousness, and alternative attractiveness have a substantially negative impact on repurchase intention whereas the positive impact on purchase regret is also evident. Furthermore, purchase regret harms repurchase intentions. Moreover, the findings have robust policy implications in the context of corporations offering SID after the economic crisis in developing countries.

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Section: Discussionsupporting

confidence: 91%

Section: Introductionmentioning

confidence: 99%

Why did I buy this? Purchase regret and repeat purchase intentions: A model and empirical application

Sarwar

Awang

Habib

et al. 2020

Journal of Public Affairs

View full text Add to dashboard Cite

show abstract

“…A potential explanation is that repurchasing intention is mediated by positive emotions and satisfaction (Mittal et al , 1998; Gounaris and Boukis, 2013). While emotion and repurchase intention both respond to service experiences, they may also be influenced by a number of separate factors (Bindroo et al , 2016). Importantly, while emotions may drive repurchase intentions (Sherman et al , 1997), it is repurchase intentions that are ultimately of most concern to organizations and their management.…”

Section: Customer’s Emotion and Repurchase Intentionmentioning

confidence: 99%

Who’s responsible? Representatives’ autonomy alters customers’ emotion and repurchase intentions toward organizations

Shank

Robinson

2019

JCM

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Purpose This paper aims to present and test a model of how the autonomy of an organization’s representative alters the effects of customer experiences on customer emotions and repurchasing intentions toward the organization. Specifically, this paper offers a moderated mediation model whereby representative autonomy alters attributions of organizational responsibility, which moderate the effect of service experience on emotion and emotion mediates the effects of service experiences on repurchasing intentions. Design/methodology/approach Study 1 is a laboratory experiment (N = 115), where participants engaged in a multi-round product purchasing task through an online representative of a company. Study 2 is a vignette experiment (N = 393), where participants responded to situations of purchasing either a car, furniture, haircut or vacation package from a representative of a company. In both studies, manipulated representative autonomy information was either low or high and manipulated customer experience was either positive or negative. Measures included responsibility, emotion toward the organization and repurchase intention. Findings Structural equation models support the proposed model. In the presence of information about representative autonomy, the link between customer experience and repurchasing intent is amplified and mediated by emotion toward the organization. Research limitations/implications Because of the experimental approach, the findings may not be generalizable, but the experimental method allows for a controlled test of the process, ordering and relationship among variables. Originality/value Understanding how representatives’ autonomy ultimately alters repurchasing and how this process involves responsibility attributions contributes to both practice and theory.

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“…Total Penjualan (Dalam ribuan unit) Januari -April 201747,6 Mei -Agustus 201734,3 September -Desember 201734,4 Januari -April 201828,3 (Olli & Nurcaya, 2016). Kepuasan pelanggan dan niat membeli ulang memiliki hubungan yang sangat kompleks (Bindroo et al, 2016). Ditemukan terdapat tiga dimensi yang dapat secara langsung mempengaruhi niat membeli kembali, yaitu ekuitas merek, kepuasan pelanggan, dan brand resonance (Chun et al, 2014).…”

Section: Bulan (Tahun)unclassified

PERAN KEPUASAN PELANGGAN DALAM MEMEDIASI PERSEPSI NILAI DAN PENGALAMAN TERHADAP NIAT MEMBELI KEMBALI (Studi kasus pada Toyota Avanza di Kota Denpasar)

Shantika¹,

Setiawan

2019

EJMUNUD

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Company should consider some factors affects repurchase intention, to increase company’s income. Goal of this research is to knowing the effect of perceived value, experience and customer satisfaction as a cause factor to the repurchase intention. This research applied in automotive product, with brand Toyota Avanza in Denpasar City, Bali – Indonesia. Sample used are 124 respondents, with non-probability method, especially purposive sampling. Data collection did by giving questionnaire through offline and online. Analytic techniques used are Partial Least Square and Sobel Test to testing the mediating effect. Based on this analysis, found that perceived value, experience, and customer satisfaction significantly and positively affects repurchase intention directly, beside that perceived value and experience indirectly affects repurchase intention through customer satisfaction as a mediator. This results shows, better perceived value has by the costumers, better customers’ experiences, better customer satisfaction could increase the intention to repurchase in the future for the same product. This research implies, Toyota-Astra Motor company should adding luxury value to Toyota Avanza, redesigning interior and exterior had by Toyota Avanza, and add some features that can increasing the customers’ intention to repurchasing Toyota Avanza in Denpasar City at the future.

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Satisfaction—Repurchase Intentions Relationship: Exploring the Contingent Roles of Consideration Set Size and Price Consciousness

Cited by 6 publications

References 57 publications

Why did I buy this? Purchase regret and repeat purchase intentions: A model and empirical application

Why did I buy this? Purchase regret and repeat purchase intentions: A model and empirical application

Who’s responsible? Representatives’ autonomy alters customers’ emotion and repurchase intentions toward organizations

PERAN KEPUASAN PELANGGAN DALAM MEMEDIASI PERSEPSI NILAI DAN PENGALAMAN TERHADAP NIAT MEMBELI KEMBALI (Studi kasus pada Toyota Avanza di Kota Denpasar)

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