Satisfaction with care of patients attending a dedicated dental clinic: comparisons between 1989 and 1994

Croucher, Ray; Robinson, P; Zakrzewska, Joanna M; Cooper, Haley; Greenwood, Ian

doi:10.1258/0956462971919804

Cited by 8 publications

(5 citation statements)

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“…In the United States, while public policy suggests that HIV-infected individuals should be able to go to any dentist with whom they feel comfortable, and where they will receive the best possible care (Barnes et al, 1996), many individuals in Canada received hospital care regardless of disease stage (McCarthy et al, 1996), with access to other clinics limited by economic factors. A continuing level of dissatisfaction with the availability of oral health care has been reported in the United Kingdom (Croucher et al, 1997), and 40% of the people living with HIV had experienced discrimination at the hands of health care professionals (HIV patients seek better dental care, 2002). In Europe, the most appropriate setting for oral care delivery to HIV-infected individuals from a consumer's perspective remains controversial (Scheutz, 1990;Gallagher et al, 1998).…”

Section: Question 5: What Is the Best Methods Of Arranging Resources Tmentioning

confidence: 99%

(A1) Identification of Oral Health Care Needs in Children and Adults, Management of Oral Diseases

Hodgson

Naidoo²,

Chidzonga³

et al. 2006

Adv Dent Res.

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The workshop considered five questions reviewing the identification of international oral health care needs of children and adults, and the management of oral diseases in resource-poor countries: (1) What is the role of the dental profession in the management of the HIV-infected individual? (2) Identifying health care needs-What are the epidemiology and disparities of HIV-associated oral lesions in children from different continents? (3) How effective is HIV treatment in controlling oral diseases? (4) Could we develop basic inexpensive oral and dental care protocols for economically deprived HIV-infected patients? and (5) What is the best method of arranging resources to meet the oral health care needs of people with HIV disease? The consensus of the workshop participants was that there is a need to re-target research efforts to non-established market economy countries and prioritize research in these regions to children with HIV disease. It will be important to assess commonalities and variations in oral health needs across geographical and cultural boundaries, and research efforts should be centralized in resource-poor countries to support multi-center longitudinal standardized studies. It is essential that oral health research be integrated into other health care research programs, to make these research priorities and public health initiatives feasible.

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Section: Question 5: What Is the Best Methods Of Arranging Resources Tmentioning

confidence: 99%

(A1) Identification of Oral Health Care Needs in Children and Adults, Management of Oral Diseases

Hodgson

Naidoo²,

Chidzonga³

et al. 2006

Adv Dent Res.

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“…There are several ways of assessing acceptability. Perhaps the most obvious is measurement of satisfaction, although this has been reported only occasionally Croucher et al, 1997). In addition, patient satisfaction surveys may under-represent the views of the most dissatisfied patients, who do not attend subsequent appointments.…”

Section: Acceptabilitymentioning

confidence: 99%

Implications of HIV Disease for Oral Health Services

Robinson

2006

Adv Dent Res.

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This paper, by means of a quality framework, reviews health services research in relation to people with HIV infection. The relevance of oral health care services to people's needs is considered in terms of the goal of health services to reduce the burden of disease on the everyday life of the population. Dental services may therefore have a role in primary prevention in the HIV epidemic, passing on information about HIV and promoting health through the early diagnosis and treatment of oral disease. Effectiveness research of oral health care in HIV assesses the usefulness of oral diagnosis, whether care is safe, and whether treatment is clinically effective. Few data are available on the efficiency of services. People with HIV still have problems accessing dental care, due to the volume of care available in relation to their need and acceptability of care. Access problems in the US are compounded by social inequality. Health services research data are particularly sparse in resource-poor countries, and there is a need to translate the available information into treatment guidelines appropriate to these settings. The research community and funding agencies should place greater emphasis on the quality of oral health services for people with HIV.

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“…It has been used in medicine for several years, and, as reflected in the recent literature, is increasingly being used in dentistry. [1][2][3][4][5] With the shift in medicine and dentistry to patients being "consumers" of care and the concept of "consumerism," inclusion of patients' opinions in assessment of services has gained greater prominence. 6 Patient satisfaction measures the "process" of care, broadly defined as the professional activities associated with providing care.…”

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confidence: 99%

Patient Satisfaction with the Comprehensive Care Model of Dental Care Delivery

Mascarenhas¹

2001

Journal of Dental Education

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In the summer of 1997, the College of Dentistry, The Ohio State University, changed its predoctoral clinics from the traditional model to the comprehensive care (CC) model. Although the CC model is considered the better model for delivery of care, from the patient perspective it has not been previously evaluated. The purpose of this study was to compare the two dental care delivery systems-the traditional model and the CC model-using patient satisfaction. The Dental Satisfaction Questionnaire (DSQ) developed by the Rand Corporation was used to assess patient satisfaction. The questionnaire consists of nineteen items, measuring overall satisfaction and subscales of access, pain management, and quality. The questionnaire was selfadministered to active and recall patients in the summers of 1997 and 1998 to evaluate satisfaction with care in the traditional and CC models respectively. The completed DSQ was returned by 119 respondents in 1997 and 116 respondents in 1998. There were no significant differences in age, gender, and self-rated general and oral health of patients using the two delivery systems. No statistically significant differences were seen in the overall Dental Satisfaction Index and the sub-scales of access, pain management, and quality of care. Statistically significant differences were observed on only two of the nineteen individual items. We conclude that there was no difference in satisfaction levels of our patients between the two dental care delivery models.

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Satisfaction with care of patients attending a dedicated dental clinic: comparisons between 1989 and 1994

Cited by 8 publications

References 0 publications

(A1) Identification of Oral Health Care Needs in Children and Adults, Management of Oral Diseases

(A1) Identification of Oral Health Care Needs in Children and Adults, Management of Oral Diseases

Implications of HIV Disease for Oral Health Services

Patient Satisfaction with the Comprehensive Care Model of Dental Care Delivery

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