Satisfaction with in-patient psychiatric services

Abstract

There remain problems with satisfaction scales. Qualitative approaches to examine patients' experiences in hospital and the causes of dissatisfaction are recommended.

Inpatients’ perspectives of occupational therapy in acute mental health

“…However the limitation of this study once again was that it surveyed therapists rather than the women themselves. Greenwood et al(1999) Participants indicated that loss of control, experience of overt and implicit racism, unhelpful relationship with some professional staff and lack of activities as negative factors.…”

“…This has been most apparent in the area of acute mental health, where traditionally service users have had limited opportunities to be equal partners in discussion and decision making processes about their own treatment and care (Greenwood et al 1999). This is due to the narrow view held by some professionals that service users might be too unwell to decide what they need or what is beneficial for them or be incapable of making decisions (Deegan, 1996;Trivedi, 1999).…”

A systematic review of factors associated with service user satisfaction with psychiatric inpatient services

“…The qualitative papers generally scored well for reporting the analysis used, but there was little or no acknowledgement of the impact of the researcher on the research process. The four mixed methods papers scored 0% (Lovell, 1995), 25% (Sweeney et al, 2014), 50% (Greenwood et al, 1999) and 75% (Ricketts, 1996) respectively.…”

“…Five studies (Greenwood et al, 1999;Kohler et al, 2015;Ricketts, 1996;Smith et al, 2014;Sweeney et al, 2014) reported a mean score of the Client Satisfaction Questionnaire (CSQ-8/ZUF-8), with scores ranging from 21 to 26.8 (mean score 23.53). The CSQ-8 consists of a range of potential scores from 8 to 32, with higher scores indicating greater satisfaction.…”

“…Qualitative studies, including the qualitative component of mixed methods studies, had a mean sample size of 36.29 (range 6-119). One mixed methods study (Greenwood et al, 1999) qualitatively analysed comments returned with their quantitative measures. However, it was not clear how many of their sample (n = 433) had given comments, and therefore this number was not included in the mean calculation.…”