Satisfaction with nursing care and its related factors in patients with COVID-19: A Descriptive Correlational Study

Abstract

Background: Patients’ satisfaction is a fundamental factor in the quality of nursing care. The emergence of the novel coronavirus (COVID-19) and the highly contagious virus can affect nursing care by increasing the number of care-seekers. This study aimed to determine the patients’ satisfaction and related factors in patients with COVID-19 hospitalized in Taleghani Hospital, Urmia-Iran, in 2020. Methods: This descriptive correlational study was conducted on 196 patients with COVID-19 hospitalized in Taleghani Hospital, Urmia. Purposive convenient sampling was used to recruit participants. Study participants completed Patient Satisfaction Instrument (PSI) and demographics questionnaires. Data were analyzed with SPSS software version 25.0. Results: The majority of patients (68.9%) were moderately satisfied with nursing care. Based on Pearson Correlation Analysis, only residential status had a significant inverse relationship with satisfaction level in patients with COVID-19 (r = -0.0238, P=0.001).Conclusion: The patients’ satisfaction with nursing care was mostly at a moderate level. Thus, there is a need to educate health personnel and nurses in particular and motivate them to have active participation in achieving patients’ satisfaction with COVID-19. Notably, only the institutes that take patients’ satisfaction as a top priority can succeed in a competitive market of health services.

Job satisfaction and its relationship with burnout among nurses working in COVID-19 wards: A descriptive correlational study

“…The novel coronavirus outbreak was first identified in Wuhan, China, and it has now spread worldwide [ 16 ]. The current COVID-19 pandemic has increased anxiety and fear among the staff at the forefront of healthcare, especially nurses [ 17 , 18 ]. Studies in this area have shown that this disease affects nurses’ mental state, and therefore affects the quality of nursing care [ 19 , 20 ].…”

challenges to improving patient satisfaction and patient loyalty in public hospitals during a pandemic

“…This condition implies that the greater the patient's positive experience with hospital services, the more likely the patient will be satisfied with hospital services (Lemon & Verhoef, 2016; Asmaryadi er al., 2020; Sukawati, 2021). Professional care provided by health workers is also associated with the highest level of patient satisfaction, whereas patient education affects the lowest level of patient satisfaction (Parizad et al, 2021).…”

NSAID (nonsteroidal anti-inflammatory drugs) Induced Stevens Johnson Syndrome in a 50-year-old woman: A case study

“…Educating patients about COVID-19 and potential drug reactions is crucial for nurses in ensuring the well-being of those under their care [17] , [18] , [19] , [20] , [21] , [22] , [23] . By providing clear and concise information, nurses empower patients to make informed decisions about their health.…”

“…In the context of COVID-19, this education can include guidance on preventive measures, symptom recognition, and vaccination information [24] , [25] , [26] , [27] , [28] , [29] . Additionally, informing patients about potential drug reactions helps in managing their medications effectively and reduces the risk of adverse effects [3] , [4] , [5] , [6] , [7] , [8] , [9] , [10] , [11] , [12] , [13] , [14] , [15] , [16] , [17] , [18] , [19] , [20] , [21] , [22] , [23] , [24] , [25] , [26] , [27] , [28] , [29] , [30] , [31] . Through education, nurses play a pivotal role in promoting patient safety, enabling individuals to actively participate in their own healthcare, and fostering a sense of trust and confidence in the healthcare system [32] .…”