Satisfaction with nursing care in the emergency department of an urban hospital in the developing world: A pilot study

The satisfaction of families in the care of their loved ones in CCUs in Lebanon

“…Family members with high education levels were less satisfied with care, which is congruent with most findings in earlier studies (Margolis et al , ; Damghi et al , ; Hekkert et al , ; Buchanan et al , ), indicating that families with less education have lower expectations and may not have much knowledge about health care resulting in higher satisfaction ratings. It is also plausible that families with a high level of education are more demanding especially when encountered with unfamiliar medical and technical terms.…”

Patient satisfaction with the quality of nursing care

“…If the results are unsatisfactory, consumers will change the healthcare facility they applied for treatment and care (Ksykiewicz‐Dorota, Sierpińska, Gorczyca, & Rogala‐Pawelczyk, ; Shinde & Kapurkar, ). Patients who are more satisfied with their care are more likely to follow medically prescribed regimens and thus contributing to the positive influence on health (Buchanan, Dawkins, & Lindo, ; Dzomeku, Atinga, Tulukuu, & Mantey, ; Fröjd, Swenne, Rubertsson, Gunningberg, & Wadensten, ). More satisfied patients are more liable to recommend the hospital to family and friends (Buchanan et al, ; Mohanan et al, ).…”

“…If healthcare organization managers are able to identify patient expectations, they could accordingly adjust the performance of services that they offer to meet these expectations (Freitas et al, ; Fröjd et al, ; Milutinovic, Simin, Brkic, & Brkic, ). The surveys in health services concerning health satisfaction are carried out to evaluate the patient satisfaction, to learn patient’s expectations, their suggestions and feedbacks, make the quality improvement constantly in all service periods, to search the effects of socio‐demographic and treatment periods on patient satisfaction (Buchanan et al, ; Özer & Çakıl, ; Sitzia & Wood, ). That is why patient satisfaction should be measured constantly using valid, reliable assessment instruments to assess care quality, identify variables that affect care and determine which items should be prioritized and which require alteration in the service based on patients’ responses (Buchanan et al, ; Merkouris et al, ).…”

“…Nursing care is one of the major components of healthcare services (Buchanan et al, 2015;Merkouris et al, 2013;Mohanan et al, 2010;Sitzia & Wood, 1997). Patients' satisfaction with nursing care has become an established as the most important predictor of the overall satisfaction with hospital care and an important goal of any healthcare organization (Goh et al, 2016;Laschinger et al, 2005;Mohanan et al, 2010;Reck, 2013).…”

“…Patients who are more satisfied with their care are more likely to follow medically prescribed regimens and thus contributing to the positive influence on health (Buchanan, Dawkins, & Lindo, 2015;Dzomeku, Atinga, Tulukuu, & Mantey, 2013;Fröjd, Swenne, Rubertsson, Gunningberg, & Wadensten, 2011). More satisfied patients are more liable to recommend the hospital to family and friends (Buchanan et al, 2015;Mohanan et al, 2010). Patients' opinions are the best source that can tell the providers of what is important, that is why this information can be used in healthcare planning and evaluation (Abdel Maqsood et al, 2012;Alsaqri, 2016;Merkouris et al, 2013;Villarruz-Sulit, Dans, & Javelosa, 2009).…”