“…Search engines are used by consumers to locate and access various online sources of information, with daily search volumes increasing to 3.5 billion per day (Internet Live Stats, 2019). Researchers are looking at the response of users to paid search results, organic search results and their choices, trying to understand the whole information research process and decision within it (Agarwal et al, 2015;Kritzinger, Weideman, 2013;Kritzinger, Weideman, 2017;Park, Agarwal, 2018;Smith, 2016;Yang et al, 2018).…”