Security perception in the adoption of mobile payment and the moderating effect of gender

Abstract

Purpose The mobile payment system has changed payment patterns and has the potential to improve people’s quality of life and increase the bank’s efficiency. In return, the risks and trust factors inevitably led to increased challenges and become a major concern in the adoption of mobile payment service. Yet, little is known about how risk and trust factors can affect the adoption of mobile payment. Hence, this paper aims to come into contact to solve these issues in the context. Design/methodology/approach A comprehensive research model that reflects the customer satisfaction and loyalty to the adoption of mobile payment services is developed and empirically tested using exploratory and confirmatory factor analysis and structural equation modeling. Findings Findings reveal that the perceived risk has a significant negative impact on perceived trust and customer satisfaction. Perceived trust is the most important variable in building customer satisfaction, and customer satisfaction is the reasonable predictor of customer loyalty. In addition, gender differences moderate the adoption of the mobile payment service. Originality/value The results of the study hold several implications for scholars in the field of technology adoption on financial transactions and offer valuable managerial insights to design their mobile payment adoption strategies to pursue greater acceptance and diffusion of this new payment system.

Sustainable Development of a Mobile Payment Security Environment Using Fintech Solutions

“…To feel secure while conducting financial transactions with mobile technologies it is important to minimize the concerns around the use of technology for mobile payments [35,52]. Users are concerned about the security of their payments because of viruses, which reduce their trust in mobile payments and thus can affect their usage behaviors and intentions [13]. E-commerce researchers found that users holding devices with high security related to technology are likely to adopt e-banking systems and use e-commerce platforms [12].…”

“…The technology acceptance model (TAM) [8], the unified theory of acceptance and use of technology (UTAUT) model [9], and the diffusion of innovations (DOI) model were used as theoretical frameworks in the context of mobile payment adoption. In the research stream, despite there being many scholars that have called for the provision of security to service providers and users within the MPS context [10][11][12][13][14][15], the relationship between users distinct perception of security and MPS success determinants such as convenience, interoperability, and trust are yet to be examined.…”

Accessibility and Adaptability of Emerging Technology Among Mobile Wallet Customers Using Tam Model

“…(Arain et al, 2019)found that consumers are associate with family friends influence them to use the technology, (Davis et al, 1989;Venkatesh et al, 2003;Yuan et al, 2005) (Kang, 2018)mobile wallet security is sensitive information of the user is not exposed to malicious attackers, mobile payment services must be constructed securely in terms of both HW and SW, and even if multiple payments. (Yang et al, 2015) different perceived risk dimensions that hinder mobile payment (m-payment) acceptance, and the risks and trust factors inevitably led to increased challenges and become a major concern in the adoption of mobile payment service and security (Hossain, 2019;Isaac & Zeadally, 2014;Wang et al, 2016).It also found three security threats, like malware, SSL/TLS vulnerabilities, and data breaches, and four security challenges, i.e., malware detection, multi-factor authentication, data breach prevention, and fraud detection and prevention in mobile payment systems (Godbole & Pais, 2008;Pasquet et al, 2008). (Hashemi & Soroush, 2006)the proposed technique is independent of security measures and the systems inside banks and financial institutions.…”

“…the risk and trust factors can affect the adoption of mobile payment (Sivathanu, 2019). A research model that reflects customer satisfaction and loyalty to the adoption of mobile payment services (Hossain, 2019). (Deeparani & Jeya Prabha, 2018)The mobile financial market in India is flourishing with innovative products that provide instant cash transactions through innovative technologies that will be user-friendly and economical and hassle-free.…”

Loyalty and Word of Mouth of Muslim Women who Use Mobile Commerce in Indonesia

“…Muslim women attach importance to visual appeal as entertainment when accessing mobile commerce [5,10,53,13,[46][47][48][49][50][51][52]. Muslim women make security a reason to be careful in online shopping and switch to other applications if they feel mobile commerce is unsafe, such as research by Blut [3,10,[54][55][56][57]. Security plays a positive relationship in Muslim women's satisfaction.…”