2021
DOI: 10.1016/j.jretconser.2021.102524
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Segmentation of both reviewers and businesses on social media

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Cited by 18 publications
(7 citation statements)
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References 70 publications
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“…In addition to these studies, there are many studies conducted in recent years regarding customer segmentation (Chen et al, 2019;Funk et al, 2021;Abu-Bakar et al, 2021;Moon et al, 2021;Hedhilia et al, 2021;Špička & Zdeňka, 2022;Budhathoki et al, 2022;Wang et al, 2022;Caracciolo et al, 2022;Vigneau et al, 2022;Carla Kuesten et al, 2022). It has been observed that these studies on customer segmentation are mostly about organic products, food, and supplements.…”
Section: Business Andmentioning
confidence: 99%
“…In addition to these studies, there are many studies conducted in recent years regarding customer segmentation (Chen et al, 2019;Funk et al, 2021;Abu-Bakar et al, 2021;Moon et al, 2021;Hedhilia et al, 2021;Špička & Zdeňka, 2022;Budhathoki et al, 2022;Wang et al, 2022;Caracciolo et al, 2022;Vigneau et al, 2022;Carla Kuesten et al, 2022). It has been observed that these studies on customer segmentation are mostly about organic products, food, and supplements.…”
Section: Business Andmentioning
confidence: 99%
“…Oleh sebab itu, penting bagi pemilik bisnis makanan dan minuman, terutama UMKM untuk memiliki foto dan gambar produk mereka agar dapat digunakan sebagai media promosi untuk meningkatkan penjualan produk mereka. (Moon, Jalali, and Erevelles, 2021).…”
Section: Pendahuluanunclassified
“…Partanen & Goel (2017) found that reputation is an important source for demonstrating technological capabilities and firm sustainability to potential customers, especially for young firms. Moon et al (2021) said in this context, that especially social media have a significant role in the reputation of firms.…”
Section: Literature Beckgroundmentioning
confidence: 99%