Self-efficacy and anxiety as determinants of older adults’ use of Internet Banking Services

Abstract

The second-level digital divide presents differences in people's capabilities of using information and communication technologies (ICT), especially in older adults. This paper focuses on exploring self-efficacy and anxiety in this group concerning the use of a specific e-service, internet banking service (IBS). Considering the triadic relation proposed in Social Cognitive Theory (SCT), we include in the model of IBS use by older adults personal characteristics, such as self-efficacy, anxiety, perceived usefulness and gender with respect to the e-service chosen. We analyse the effect of perceived risks and social influence on these self-perceptions as environmental factors. This study is centred on a survey of 474 older adults, and tests the structural model proposed using PLS-SEM. The results show that there are important differences between self-efficacy and anxiety when we refer to technology in general compared with a specific e-Service. Furthermore, selfefficacy positively influences the perceived usefulness and the use of IBS. We note an 2 important role of the environment as a booster to overcome the barriers which may appear due to these self-perceptions. Finally, we find influences of older adults' gender in the relationship put forward in the causal model.

Shaping the digital transformation of the retail banking industry. Empirical evidence from Italy

“…Therefore, it is necessary to support researchers and practitioners in narrowing the playing field by finding a parsimonious set of success factors able to improve the value proposition on offer through a virtual interface ( Yousafzai et al., 2010 ). Second, it is crucial to develop the analysis by including the emotional (rather than cognitive) constructs which are responsible for keeping customers on the web, playing an important role in predicting the usage intention of direct banking ( Peral-Peral et al., 2019 ). Moreover, existing studies which examine the emotional-based propensity to purchase online are largely grounded on surveys that, alone, are not always able to uncover the deeper issues identified by interpretivist methods ( Lichtenstein & Williamson, 2006 ).…”

Enterprise Financial Asset Risk Measurement Based on Embedded Microprocessor Security Analysis

“…The different closed periods of a variety of closed financial products can meet the needs of different situations. Suppose internal fund transfer price is f , deposit interest rate is r, unit annualized fee rate is s, unit annualized deposit cost rate is c, and the probability of customers buying deposit products [10].…”

"I Used To Carry A Wallet, Now I Just Need To Carry My Phone": Understanding Current Banking Practices and Challenges Among Older Adults in China

“…Digital banking platforms, such as bank websites and mobile banking apps, have recently emerged as alternatives to physical banks and ATMs [5]. Researchers investigated whether and to what extent older adults adopted digital banking platforms (e.g., [20,38,81,89,95,99,136]). Compared to young adults, older adults tend to use digital banking to a lesser extent and preferred to use the traditional banking platforms (e.g., telephones, physical banks) [73,88,89].…”

“…Researchers have already begun to explore older adults' digital banking experiences recently [20,38,81,89,95,99,136].…”

“…While informative, these studies primarily focused on specific aspects of digital banking, such as the user experience of bank websites on desktop computers [38], strategies to build trust in internet banking [99], and the effect of self-efficacy and anxiety on internet banking [95]. A recent survey study took a step further to understand older adults' overall banking practices in light of recent technological development and found that although the majority of older adults still used physical banks, a small percentage of them started to adopt digital banking and digital payments [48].…”