Semanta – Semantic Email Made Easy

Abstract

Abstract. In this paper we present Semanta -a fully-implemented system supporting Semantic Email Processes, integrated into the existing technical landscape and using existing email transport technology. By applying Speech Act Theory, knowledge about these processes can be made explicit, enabling machines to support email users with correctly interpreting, handling and keeping track of email messages, visualizing email threads and workflows, and extracting tasks and appointments from email messages. Whereas complex theoretical models and semantics are hidden beneath a simple user interface, the enabled functionalities are clear for the users to see and take advantage of. The system's evaluation proved that our experiment with Semanta has indeed been successful and that semantic technology can be applied as an extra layer to existing technology, thus bringing its benefits into everyday computer usage.

Supporting Digital Collaborative Work Through Semantic Technology

“…Given its platform independency, this stage was based on Semanta's Thunderbird add-on. The results of the formative stage were published in (Scerri, 2009). In this paper we will report the findings of the second evaluation stage.…”

“…Details as to Semanta's final architecture will be presented in Section 4 whereas in Section 5 we will describe how the latest version of Semanta utilises information extraction techniques to elicit workflow knowledge. A number of workflow supportive features have previously been demonstrated in (Scerri, 2009). In Section 6 we provide a brief overview of these features before presenting the novel workflow-based email visualisation technique which has now been incorporated in this tool.…”

Seamless integration of order processing in MS outlook using smartoffice

“…Semi-automatic e-mail filing for personal information management (PIM) using a semantic desktop approach was considered in [8]. Scerri et al developed an MS plugin, Semanta [9], which can assist users in extracting one or several speech acts from e-mail. Semanta helps to fill patterns for speech acts, e.g., action, object, and target, depending on the activity type.…”

Generalizing email messages digests

“…It can be assumed that users will then limit repetitive and error-prone interactions, and make better decisions by reducing their cognitive load. Our approach differs from other systems such as Semanta [8] or any other external visualization [9] in the way that respectively no automatic processing is done on the data, and we remain within the current email client interface. We only optimize some currently underused screen real estate.…”