Semantic email

McDowell, Luke K.; Etzioni, Oren; Halevy, Alon; Levy, Henry M.

doi:10.1145/988672.988706

Cited by 36 publications

(27 citation statements)

References 14 publications

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“…al. [2] to refer to an email message consisting of a structured query (or an update to the query) coupled with a corresponding explanatory text. Their approach was based on the provision of a broad class of Semantic Email Processes that represent commonly occurring workflows within email (e.g.…”

Section: Semantic Emailmentioning

confidence: 99%

“…We believe that this flexibility is an advantage of email communication and consequently should be retained. Therefore, although we believe that the option of fixed templates taken in [2] can in some cases be useful, our approach is more oriented towards the handling of what we termed Email Ad-hoc Workflows. In earlier work we presented the Email Speech Act Workflow model, explicitly modeled via standardised Workflow Patterns [8], to support exactly these kinds of email workflows.…”

Section: Fig 1 An Email Workflow Between Martin Dirk and Claudiamentioning

confidence: 99%

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Semanta – Semantic Email Made Easy

Scerri

Davis

Handschuh

et al. 2009

Lecture Notes in Computer Science

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Abstract. In this paper we present Semanta -a fully-implemented system supporting Semantic Email Processes, integrated into the existing technical landscape and using existing email transport technology. By applying Speech Act Theory, knowledge about these processes can be made explicit, enabling machines to support email users with correctly interpreting, handling and keeping track of email messages, visualizing email threads and workflows, and extracting tasks and appointments from email messages. Whereas complex theoretical models and semantics are hidden beneath a simple user interface, the enabled functionalities are clear for the users to see and take advantage of. The system's evaluation proved that our experiment with Semanta has indeed been successful and that semantic technology can be applied as an extra layer to existing technology, thus bringing its benefits into everyday computer usage.

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Section: Semantic Emailmentioning

confidence: 99%

Section: Fig 1 An Email Workflow Between Martin Dirk and Claudiamentioning

confidence: 99%

Semanta – Semantic Email Made Easy

Scerri

Davis

Handschuh

et al. 2009

Lecture Notes in Computer Science

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show abstract

“…al. [4] to refer to an email message consisting of a structured query coupled with corresponding explanatory text, based on a number of Semantic Email Processes that represent commonly occurring workflows within email. The system, successfully implemented within Mangrove [5], provided templates which exposed structured knowledge about these scenarios to both humans and machines.…”

Section: Related Workmentioning

confidence: 99%

Semanta – Semantic Email in Action

Scerri

Giurgiu

Davis

et al. 2009

Lecture Notes in Computer Science

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Abstract. Semanta is a system supporting Semantic Email, implemented as an add-in to two popular Mail User Agents, using existing email transport technology and integrated with the Social Semantic Desktop. It enables machines to support email users with correctly interpreting, handling and keeping track of action items within email messages, visualizing email workflows, and extracting tasks and appointments from email messages.

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“…Because a question defines data that may be accessed in multiple other locations in the template, it is important to be able to reason about whether its guard might evaluate to false (see Section 4). Finally, each question item also specifies a RDQL query (not shown) that defines the semantic meaning of the requested information and is used to map the participant's textual response to RDF [19].…”

Section: Template Examplementioning

confidence: 99%

“…2 Our prior work [19] referred to semantic email processes; in this work we call them E-Agents to be more consistent with standard agent terminology. Table 1.…”

Section: Introductionmentioning

confidence: 99%

The Specification of Agent Behavior by Ordinary People: A Case Study

McDowell

Etzioni

Halevy

2004

The Semantic Web – ISWC 2004

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Abstract. The development of intelligent agents is a key part of the Semantic Web vision, but how does an ordinary person tell an agent what to do? One approach to this problem is to use RDF templates that are authored once but then instantiated many times by ordinary users. This approach, however, raises a number of challenges. For instance, how can templates concisely represent a broad range of potential uses, yet ensure that each possible instantiation will function properly? And how does the agent explain its actions to the humans involved? This paper addresses these challenges in the context of a case study carried out on our fully-deployed system 1 for semantic email agents. We describe how highlevel features of our template language enable the concise specification of flexible goals. In response to the first question, we show that it is possible to verify, in polynomial time, that a given template will always produce a valid instantiation. Second, we show how to automatically generate explanations for the agent's actions, and identify cases where explanations can be computed in polynomial time. These results both improve the usefulness of semantic email and suggest general issues and techniques that may be applicable in other Semantic Web systems.

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Semantic email

Cited by 36 publications

References 14 publications

Semanta – Semantic Email Made Easy

Semanta – Semantic Email Made Easy

Semanta – Semantic Email in Action

The Specification of Agent Behavior by Ordinary People: A Case Study

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