F or the past two decades, the possibilities of online retailing have transformed the retail landscape. When Internet-based retailers and resellers first appeared, they were hailed as initiating a new era of retailing which would see an end to the search frictions and transactions costs that characterize the brick-and-mortar shopping experience. While it is true that online retailing has made shopping much more convenient for many consumers, there is mounting evidence that anonymity-a defining characteristic of online commerce-has introduced new possibilities for buyer and seller manipulation and mischief in retail markets that were not present in brick-and-mortar settings. As examples, in an online setting, it is easy for retailers to hide, or "shroud," certain attributes of a transaction (such as shipping costs), which can lead consumers to end up paying much more than they intended to for a given product. Also, in most online marketplaces, it is relatively straightforward for buyers and sellers to change their identities, or maintain multiple identities-"cyber-shilling," in the parlance of the popular press-thus increasing the possibilities for fraudulent transactions.1 Indeed, the largest online marketplaces (including eBay and Amazon) maintain a large workforce to police and verify claims against the hordes of buyers and sellers using their platforms.