Servant Leadership and Followers Prosocial Rule-Breaking: The Mediating Role of Public Service Motivation

Abstract

This research explores the effect of servant leadership on prosocial rule-breaking (PSRB) and the mediating mechanism of public service motivation (PSM) between the association of servant leadership and PSRB. The said phenomenon is examined in the civil service context of Pakistan during the continuing crises of the COVID-19 pandemic, a situation where the traditional civil service policy and rule system has become highly complicated for passionate employees’ service performance and efficiency, and where servant leadership has received greater attention for inspiring the attitudinal and behavioral outcomes of frontline workers during the pandemic. Data were collected from 546 frontline workers of the corona relief tiger force. The findings of the study revealed that servant leadership has a significant effect on PSRB and PSM, and that PSM significantly promotes PSRB. The results also revealed that servant leadership has a significant impact on PSRB via engendering PSM.

An analysis of E-governance in Pakistan from the lens of the Chinese governance model

“…This would be achieved through various initiatives, such as the introduction of low-cost mobile wallets and the promotion of agent banking. The plan aimed to increase the share of digital payments in overall transactions from 2% to 45% by 2023 [ 64 ]. This would be achieved by creating awareness among the general public about the benefits of digital payments and introducing incentives for merchants to accept digital payments [ 65 ].…”

Prosocial rule-breaking: a systematic literature review

“…When such actions are reasonable with prosocial intent, they tolerate such behaviors, thus increasing PSRB. In addition, studies also examined other leadership approaches, including inclusive leadership (He et al , 2021; Wang and Shi, 2021), servant leadership (Khan et al , 2022) and leader-member exchange (LMX) quality (Fleming, 2020) that facilitated PSRB.…”

“…Similarly, Potipiroon (2022) found that sympathy for citizens mediated the association between formalization and PSRB. Moreover, a study has found an association between servant leadership and PSRB via public service motivation (Khan et al , 2022). Likewise, ethical culture and PSRB have been found to be positively related via ethical role model behavior (Merkle et al , 2020).…”

How Does Servant Leadership Enhance Worker Innovative Behavior in Pharmaceutical Industries: Mediating Role of Worker Creativity

“…According to Hon (2012), promoting creativity and innovation serves as essential for ensuring an organization's long-term achievement in business. In contrast to today's competitive environment, in which great innovative thinking and creativity are needed, organizations that decide not to consider the current demand and carry on providing the same old goods and services would struggle to survive Khan et al, 2022). Therefore, companies need to nurture creativity and innovation among workers, which will not only positively affect profitable business structures but also boost organizations' competitive advantages (Al-Swidi et al, 2022;Nieves et al, 2014).…”