Service Delivery Satisfaction and Willingness to Pay Taxes: Citizen Recognition of Local Government Performance

Glaser, Markus; Hildreth, W. Bartley

doi:10.2307/3380792

Cited by 125 publications

(55 citation statements)

References 12 publications

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“…Similarly, Bhandari and Grant (2007) showed that the trustworthiness of the water utility significantly influenced WTP. For the purposes of analysing the role of services in establishing legitimacy, we consider WTP an extension of previous work that relies on tax compliance and user fees as indicators of citizens' trust in the State (Glaser and Hildreth 1999;Fjeldstad 2004;Levi 2005). We use these data to explore service delivery's role in enhancing state legitimacy.…”

Section: The Water Services Surveymentioning

confidence: 99%

Service Delivery and Legitimacy in Fragile and Conflict-Affected States

Brinkerhoff¹,

Wetterberg²,

Dunn³

2012

Public Management Review

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In fragile and conflict-affected states (FCS), governments must rebuild three core governance functions: provision of security, service delivery and political participation. We unpack the connection between service delivery and legitimacy, using a staged model of legitimation, in which progress on the governance functions forms the basis for value-based legitimacy; behavioural legitimacy may, but does not necessarily, follow. With data from Iraq, we explore the role of water services in laying the groundwork for legitimacy. The analysis underscores the complex, non-linear relationship between service delivery and increases in trust and legitimacy, and the process's sensitivity to starting points. Nascent governments can build legitimacy by improving service delivery; however, gains are contingent and often fragile.

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Section: The Water Services Surveymentioning

confidence: 99%

Service Delivery and Legitimacy in Fragile and Conflict-Affected States

Brinkerhoff¹,

Wetterberg²,

Dunn³

2012

Public Management Review

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show abstract

“…Glaser and Hildreth (1999) asked the respondents to indicate whether they were willing to pay a small increase in taxes or fees for 14 different services in exchange for increased service levels. They found that about half of the respondents who were satisfied with the performance of government responded with a WTP increased taxes.…”

Section: Literature Reviewmentioning

confidence: 99%

Citizens' Trust in Government and Their Greater Willingness to Pay Taxes in Tanzania: A Case Study of Mtwara, Lindi, and Dar es Salaam Regions

Byaro

Kinyondo

2020

Poverty & Public Policy

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This article examines the citizens' trust in government and their willingness to pay taxes to improve public goods/services in Tanzania. Descriptive statistics show that 79.4 percent of the citizens trust the government. The findings show that a citizen's trust in government varies positively and significantly with the quality of public goods/services. An increase of one unit of public service delivery is associated with an increase in a citizen's trust in the government. A χ2 test shows a significant association between a citizen's trust in the government and willingness to pay more taxes for improved public services. About 91.3 percent of citizens were willing to pay more taxes if public services were improved. A higher level of citizens' trust in government and good quality of public service delivery encourage greater willingness to pay taxes in order to improve public services. Therefore, targeting public policies toward dissatisfied citizens is critical to making a stronger impact on trust in government.

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“…Similarly, Green, Kahneman, and Kunreuther (1994) find that perceptions of the quality of public education are an important determinant of willingness to pay school taxes. This relationship has been advanced for public goods and services provided by different levels of government-local, state, and national (Glaser and Hildreth 1999). Based on research in places as diverse as the United States (Scholz and Lubell 1998), the former communist bloc (Hanousek and Palda 2004), and Africa (Prichard 2009, 36), there is evidence that the nexus between perceptions of the quality of the public good and willingness to pay taxes holds in both developed and developing countries.…”

Section: Perception Of the Public Goodmentioning

confidence: 99%

Financing Security Through Elite Taxation: The Case of Colombia's “Democratic Security Taxes”

Flores-Macías

2013

St Comp Int Dev

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Service Delivery Satisfaction and Willingness to Pay Taxes: Citizen Recognition of Local Government Performance

Cited by 125 publications

References 12 publications

Service Delivery and Legitimacy in Fragile and Conflict-Affected States

Service Delivery and Legitimacy in Fragile and Conflict-Affected States

Citizens' Trust in Government and Their Greater Willingness to Pay Taxes in Tanzania: A Case Study of Mtwara, Lindi, and Dar es Salaam Regions

Financing Security Through Elite Taxation: The Case of Colombia's “Democratic Security Taxes”

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