Service-driven social community and its relation to well-being

Chou, Cindy Yunhsin; Yuan, Soe Tsyr

doi:10.1080/02642069.2015.1015520

Cited by 26 publications

(25 citation statements)

References 46 publications

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“…Second, this study addresses a theoretical gap, showing that place attachment is a significant partial mediator of local residents' value cocreation behaviors, which impacts their subjective wellbeing. While studies have asserted that customer value cocreation behaviors are essential for driving service sustainability (Chou & Yuan, 2015;Edvardsson, Tronvoll, & Gruber, 2011;Pareigis, Echeverri, & Edvardsson, 2012), there has been little research for this, nor into how to better drive customer value cocreation behaviors. Our study showed that festival environmental cues and place attachment are both important determinants of local residents' value cocreation behavior; however, a direct and indirect effect of festival environmental cues through place attachment on value cocreation behavior should also be considered.…”

Section: Hypothesis Testing: Relation Of Festival Environmental Cuesmentioning

confidence: 99%

A Transformative Service View on the Effects of Festivalscapes on Local Residents' Subjective Well-Being

2018

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Festivals benefit the local service economy and reinforce social cohesion within the local community. This study draws on transformative service research to argue that festivalscapes have a transformational impact on local residents' cocreation behavior and thus their subjective well-being. Data were collected during the 2016 Taipei lantern festival, amounting to 945 valid survey responses. Our analysis finds that cues related to the festival environment positively influence local residents' sense of place attachment, cocreation behavior, and subjective well-being. Place attachment mediates the relationship between festival environmental cues and customer cocreation behavior. More significantly, the higher the degree of intercustomer social support is perceived to be by local residents during the festival, the greater the sense of attachment to the local community shown. This study contributes to transformative service research by demonstrating that local residents' subjective well-being is an essential part of the service ecosystem in hosting a festival. Festival service managers should consider the local community's perception of festivals to simultaneously boost local service sustainability and ecosystem well-being. Service managers may determine improvements to the stimulation of intercustomer social support, as it plays a transformative role, adding value to festivals.

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Section: Hypothesis Testing: Relation Of Festival Environmental Cuesmentioning

confidence: 99%

A Transformative Service View on the Effects of Festivalscapes on Local Residents' Subjective Well-Being

2018

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“…(Cheung and McColl-Kennedy, 2015). While co-creation activities are often designed to provide benefits at the organisational and societal level (Chou and Yuan, 2015), we argue that these co-creation activities also provide value outcomes to the individual and hence result in an individual's enhanced wellbeing. While previous research has identified that mental health consumers talking to their societal circle can enhance their satisfaction with the health care provider (Larson and Bock, 2016), this study expands that notion and investigates the well-being outcomes when consumers provide value for others in that societal circle.…”

Section: Co-creation Of Well-beingmentioning

confidence: 99%

Hedonic and eudaimonic well-being outcomes from co-creation roles: a study of vulnerable customers

Sharma

Conduit

Hill

2017

JSM

110

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Purpose-This study provides an understanding of how the participation of vulnerable customers in the co-creation of health care provision influences their individual well-being outcomes. Using self-determination theory, it demonstrates that co-creation at the point of care and at an organisational or system level impacts individual hedonic and eudaimonic well-being.Design/methodology/approach-A qualitative approach is adopted to identify the various customer well-being outcomes. Two case studies of health care organisations, comprising ten in-depth interviews and eight focus groups, as well as documents and noted observations are used for thematic analysis.Findings-The study demonstrates ways in which vulnerable customers integrate resources to co-create value outcomes. It shows how differing co-creative role of customers with mental illness lead to different customer well-being outcomes. These roles manifest not only the hedonic well-being characteristics of pleasure and happiness but also eudaimonic well-being, which provides a sense of achievement and purpose to customers. The study used selfdetermination theory to identify different forms of eudaimonic well-being derived from the cocreation roles of co-producer, strategic partner and citizen.Originality/value-The co-creation and transformative service literature is extended by demonstrating that a feeling of self-efficacy and self-determination due to value co-creation foster customer well-being. This study demonstrates that co-creation at the point of care and at an organisational or system level impacts individual hedonic and eudaimonic well-being.

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“…Particularly when they experience social and emotional isolation, people can benefit from receiving socially supportive resources (Rosenbaum, 2008). In Weiss's (1973) theory of relational loneliness, such resources compensate for a lack of help and provide a means to deal with adverse signs of stress and loneliness (Cohen, 2004;Sorkin et al, 2002).…”

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confidence: 99%

The transformative service paradox: the dilemma of wellbeing trade-offs

Russell‐Bennett

Mulcahy

Letheren

et al. 2020

JOSM

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PurposeA transformative service aims to improve wellbeing; however, current approaches have an implicit assumption that all wellbeing dimensions are equal and more dimensions led to higher wellbeing. The purpose of this paper is to present evidence for a new framework that identifies the paradox of competing wellbeing dimensions for both the individual and others in society – the transformative service paradox (TSP).Design/methodology/approachData is drawn from a mixed-method approach using qualitative (interviews) and quantitative data (lab experiment) in an electricity service context. The first study involves 45 household interviews (n = 118) and deals with the nature of trade-offs at the individual level to establish the concept of the TSP. The second study uses a behavioral economics laboratory experiment (n = 110) to test the self vs. other nature of the trade-off in day-to-day use of electricity.FindingsThe interviews and experiment identified that temporal (now vs. future) and beneficiary-level factors explain why individuals make wellbeing trade-offs for the transformative service of electricity. The laboratory experiment showed that when the future implication of the trade-off is made salient, consumers are more willing to forego physical wellbeing for environmental wellbeing, whereas when the “now” implication is more salient consumers forego financial wellbeing for physical wellbeing.Originality/valueThis research introduces the term “Transformative Service Paradox” and identifies two factors that explain why consumers make wellbeing trade-offs at the individual level and at the societal level; temporal (now vs. future) and wellbeing beneficiary.

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Service-driven social community and its relation to well-being

Cited by 26 publications

References 46 publications

A Transformative Service View on the Effects of Festivalscapes on Local Residents' Subjective Well-Being

A Transformative Service View on the Effects of Festivalscapes on Local Residents' Subjective Well-Being

Hedonic and eudaimonic well-being outcomes from co-creation roles: a study of vulnerable customers

The transformative service paradox: the dilemma of wellbeing trade-offs

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