Service innovation management in a modern economy: Insights on the interplay between firms’ innovative culture and project-level success factors

Vijande, María Leticia Santos; Sánchez, José Ángel López; Pascual-Fernández, Primitiva; Rudd, John M.

doi:10.1016/j.techfore.2020.120562

Cited by 33 publications

(22 citation statements)

References 104 publications

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“…The needs create wants, which are desires to achieve or obtain something. Goals are established, which is believed will satisfy the needs and wants, and a behavior pathway is selected which is expected to achieve the goal (Amstrong, 2007;Rodrigo & Palacios, 2021;Santos-Vijande et al, 2021). According to Harlie (2012), motivation is one of the efforts made by a person to produce good performance and quality.…”

Section: Literature Reviewmentioning

confidence: 99%

The Role of Work Motivation and Work Environment in Improving Job Satisfaction

Basalamah

As'ad

2021

GRHRM

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This study aims is to analyze the effect of work motivation on the satisfaction of management lecturers and analyze the effect of the work environment on the satisfaction of management lecturers at a private university in the city of Makassar. This type of research is explanatory research. The sample of this research is management lecturers at private universities in Makassar city, Data use purposive random sampling total 105 respondent. The research period was carried out in February 2020-May 2020. The method of analysis in this study was multiple regression analysis. The results of this study indicate that motivation has a significant effect on job satisfaction. This study proves that both theoretically and previous empirical studies explain that increasing work motivation will increase the job satisfaction of lecturers at private universities in the city of Makassar. According to empirical studies, motivation from a financial perspective can encourage someone to do work. This factor has a more significant influence than the influence of motivation on lecturer job satisfaction. The universities and study programs must improve indicators in the work environment to create comfortable working conditions so that it will increase the job satisfaction of private university lecturers in the city of Makassar.

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Section: Literature Reviewmentioning

confidence: 99%

The Role of Work Motivation and Work Environment in Improving Job Satisfaction

Basalamah

As'ad

2021

GRHRM

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“…Incremental improvements of current services or introduction of new services refers to service innovation (Santos-Vijande, López-Sánchez, Pascual-Fernández, & Rudd, 2021;Setzke, Riasanow, Böhm, & Krcmar, 2021). Hence, innovation existing in a different framework of services has a significant influence.…”

Section: Service Innovation and Market Orientationmentioning

confidence: 99%

Service innovation and employee engagement on marketing performance of retail modern trade in Thailand

Kleebbuabarn

Rojanapanich

Sawaengkun

et al. 2022

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Groups or chains of businesses prefer modern trade outlets. However, these business chains are affected by various factors that limit their performance. According to the current study, Service innovation and employee management have a significant impact on the marketing performance of retail modern trade in Thailand. Hence, the current study is aimed to determine the role of service innovation and employee engagement on the marketing performance of retail modern tared. It is observed that there is a direct relationship between service innovation, employee engagement, and marketing performance, however, market orientation and consumer service performance mediate the relationship between service innovation, employee engagement, and marketing performance. To obtain the results of the current study, primary data was collected by surveying 370 marketing managers working in various brands, organizations, and companies, in Thailand. Moreover, the collected primary data were analyzed by using statistical software named Partial Least Square (PLS) to achieve the results of the current study. It was concluded that increased value of service innovation and employee engagement results in an increase in the marketing performance of the retail modern trade in Thailand. The current study will help investors, marketing managers, and other brand ambassadors to increase their marketing performance.

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Section: Literature Reviewmentioning

confidence: 99%

The Influence of Motivation, Work Discipline, and Compensation on Employee Performance

Sitopu

Sitinjak

Marpaung

2021

GRHRM

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The study aims to know and analyze the effect of motivation, work discipline, and compensation on employee performance both partially and simultaneously. This research was carried out at PT. Sinar Jernih Suksesindo. The procedure starts from the trial of research instruments, data collection through questionnaires, conducting data analysis, and preparing research report results. The number of samples studied amounted to 130 employees. The data used in this study is the primary data that researchers obtain directly from the source. The result of this study states motivation, leadership and Compensation has significant effect on the employee performance with a sig value < 0.001. Factors that affect performance include work discipline, compensation, and motivation. Work discipline is needed to produce a good performance; with discipline, employees will try to do the work as much as possible, and the resulting performance will be better. Discipline must be enforced in an organization or company because without good employee discipline, and it is difficult for companies to realize their goals. The key to the company's success in achieving its goals is discipline. A discipline is a form of awareness or willingness of a person to obey all organizational or company regulations and applicable social norms.

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Service innovation management in a modern economy: Insights on the interplay between firms’ innovative culture and project-level success factors

Cited by 33 publications

References 104 publications

The Role of Work Motivation and Work Environment in Improving Job Satisfaction

The Role of Work Motivation and Work Environment in Improving Job Satisfaction

Service innovation and employee engagement on marketing performance of retail modern trade in Thailand

The Influence of Motivation, Work Discipline, and Compensation on Employee Performance

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