Service Quality and Performance of Academic Administration Employees on Student Satisfaction

Mustafa, Delly; Ahsan, Sitti Chaeriah; Aris, Muhammad; Niswaty, Risma; Arhas, Sitti Hardiyanti

doi:10.24198/sosiohumaniora.v24i3.40870

Cited by 12 publications

(11 citation statements)

References 5 publications

(5 reference statements)

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“…Good service is how a person provides satisfaction to every customer in the school community, so this satisfaction can give a name to an institution, and satisfaction in providing services indicates that a person's performance in providing services has been good. (Arhas et al, 2022;Ayu et al, 2019;Daraba et al, 2018;Jamaluddin et al, 2018;Mustafa et al, 2022). Making school administration quality is very necessary by having human resources who are professional and competent in their field because this helps develop their performance system and school administration continues to develop.…”

Section: Introductionmentioning

confidence: 99%

Effectiveness of Administration Staff Performance

Niswaty,

Samaun,

Saleh

2023

pj.oem

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. Effectiveness is the relationship between output and objectives or it can also be said to be a measure of the level of output. Effectiveness is also often used to measure the success achieved by an organization or company in relation to planned programs. This research aims to determine the effectiveness of the performance of administrative employees at SMK Negeri 1 Makassar. This research used qualitative methods with 5 (five) informants, namely the school principal, the head of administration, and employees in the administration sector. This research was conducted at SMK Negeri 1 Makassar. The data collection techniques used were observation, interviews, and documentation. The data analysis that will be used in this research is data collection reduction, data presentation, data condensation, and conclusions. The results of the research show that the effectiveness of the performance of administrative staff at SMK Negeri 1 Makassar is quite effective, in other words, the performance of administrative staff is seen through quality, quantity, discipline, politeness, responsibility, knowledge, skills, and work evaluation. Problems related to the work results of administrative employees in carrying out their duties, these factors can be used as a benchmark in conducting an assessment of an employee's performance level even though it is realized that employee performance is not the only factor that can determine success in achieving this. However, there are still aspects that have not been implemented optimally. Based on these findings, it is recommended that administrative staff increase their responsibility towards fellow administrative staff and employees.

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Section: Introductionmentioning

confidence: 99%

Effectiveness of Administration Staff Performance

Niswaty,

Samaun,

Saleh

2023

pj.oem

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“…In educational institutions that become customers are students, parents, society, and work industry. Student satisfaction is an important component of a formal service assessment plan (Darwis et al, 2021;Mustafa et al, 2022). Students will show their attitude towards the service they receive, both positive and negative attitudes towards the conformity of expectations for the service they receive.…”

Section: Introductionmentioning

confidence: 99%

Quality of Student Administration Services at SMK Negeri 8 Makassar

Akib,

Anary,

Sakawati

2023

pj.oem

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Student satisfaction is an important component of a formal service assessment plan. Thus, schools are required to always improve the quality of all components in the school. This study aims to determine the quality of student administration services and the factors that support and hinder student administration services at SMK Negeri 8 Makassar. The type of research used is descriptive qualitative. The informants in this study were the Head of Administration, Administration Staff, Teachers, Student Council Chairman, and Students. Data collection techniques are carried out through observation, interviews, and documentation. The data analysis techniques used in this study are data collection, data condensation, data presentation, and conclusions. The results showed that student administration services at SMK Negeri 8 Makassar were in the "quality" category, this can be seen from the results of research on each dimension, namely Direct evidence (Tangible) is complete. Reliability is already reliable. Responsiveness is responsive. Assurance is quite guaranteed, and Empathy is good.

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“…Because humans basically need service, the concept of service will always be present in every human's life (Akib et al, 2016;Arhas et al, 2021). Not only that, the public always demands quality public services from bureaucrats, even though these demands often do not meet expectations (Akib et al, 2022;Mustafa et al, 2022;Niswaty et al, 2020), Therefore, a paradigm shift in government management from centralized to decentralized is a bright spot in creating a public service format that is in accordance with principles, principles, and standards so that quality public services can be realized.…”

Section: Introductionmentioning

confidence: 99%

The Role of the Information System for Keeping Citizens in the Public Service Perspective in Bira Village, Bulukumba Regency

Congge,

Diljayanti,

Takdir

2023

j. il.adm.publik.

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The citizen guard information system (Si Jawara) through SimpelDesa is a public service innovation that is currently being implemented by the Bulukumba Regency Village government in providing public services, such as services, goods services, and administrative services as regulated by law. Therefore, the aim of this research is to describe the role of the citizen guard information system (Si Jawara) from a public service perspective. This type of research uses qualitative methods with a descriptive approach. Data sources consist of primary data and secondary data with data collection techniques used, namely observation, interviews, and documentation with reference to research objectives with research indicators regarding the function of public services, namely 1) public protection functions; 2) strategic infrastructure functions; 3) personal and local environmental functions. Data analysis techniques use an interactive analysis model with data analysis stages including data reduction; data presentation; validation test; and verification. The results of the research show that the citizen guard information system (Si Jawara) from a public service perspective in Bira Village, Bulukumba Regency, can be concluded that Si Jawara's innovation through SimpelDesa has a fairly good role in accommodating the needs of the village community, besides that the existence of SI Jawara helps and make it easier for the public to obtain public services, both services, goods and administrative services. Therefore, the innovation carried out by the Bira village government, Bulukumba Regency is part of efforts to improve or reform the bureaucracy and is expected to have a positive impact on neighboring villages

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Service Quality and Performance of Academic Administration Employees on Student Satisfaction

Cited by 12 publications

References 5 publications

Effectiveness of Administration Staff Performance

Effectiveness of Administration Staff Performance

Quality of Student Administration Services at SMK Negeri 8 Makassar

The Role of the Information System for Keeping Citizens in the Public Service Perspective in Bira Village, Bulukumba Regency

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