Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China

Li, Yan; Shang, Huping

doi:10.1016/j.im.2019.103197

Cited by 307 publications

(262 citation statements)

References 74 publications

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“…Government must concentrate on how to increase the value for the public from using e-government services in order to attract more people to use their online services; also e-government strategy must pay more attention to the requirements and expectations of users in developing e-government services. These findings are consistent with [35].…”

Section: Discussionsupporting

confidence: 88%

Assessing the Adoption of E-government Using Tam Model: Case of Egypt

ElKheshin¹,

Saleeb²

2020

IJMIT

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Electronic government (e-government) was known as an efficient method for government expertness and proficiency as a vital facilitator for citizen-oriented services. Since their initiation over a decade ago, Egovernment services are recognised as a vehicle for accessing online public services. Both governments and academic researchers understand the difficulty of low-level adoption of e-government services among citizens; a common problem between both developing and developed countries. This paper investigates determinants and factors necessary to enhance adoption of citizens for e-government services in developing countries, with particular focus on Egypt, by extending the Technology Acceptance Model (TAM) using a set of political, social, and design constructs that were developed from different sources of research literature.

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Section: Discussionsupporting

confidence: 88%

Assessing the Adoption of E-government Using Tam Model: Case of Egypt

ElKheshin¹,

Saleeb²

2020

IJMIT

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“…Therefore, m-governance can possibly enhance the quality of the public services in terms of improved efficiency and cost savings (Madden, Bohlin, Oniki, & Tran, 2013). Notwithstanding, in the near future, the government's electronic systems will be in a better position to exceed their citizens' expectations, in terms of quality of service (Li & Shang, 2019). The advances in technology, including the increased massive wireless data traffic from different application scenarios, as well as the efficient resource allocation schemes will be better exploited to improve the capacity of online and mobile networks (Zhang, Liu, Chu, Long, Aghvami & Leung, 2017).…”

Section: Introductionmentioning

confidence: 99%

The online users’ perceptions toward electronic government services

Camilleri

2019

JICES

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Purpose This study aims to examine the individuals’ perceived usefulness and ease of use of the government’s electronic services (e-government). It also explores the effect of the social influences, as well as of the facilitating conditions, on the individuals’ intentions to use the government’s digital and mobile services. Design/methodology/approach The researcher has adapted various measuring items from the unified theory of acceptance and use of technology and from the theory of acceptance model to investigate the participants’ utilitarian motivations to engage with the government’s online services. The analysis involved a two-step, structural equation modeling approach that included a confirmatory factor analysis that verified the constructs’ validity and reliability. Findings There was a satisfactory fit for this study’s research model. The findings revealed that there were direct and indirect effects that predicted the individuals’ readiness to use the e-government services. The results suggest that the respondents’ perceived usefulness and ease of use of this digital technology were significant antecedents for their behavioral intention to use it. The strength of these relationships was affected by the moderating variables, including, age, gender and experience. Yet, these demographic variables did not have a significant effect on the link between social influences and behavioral intention. Originality/value This study reported that the citizens felt that the e-government systems were useful and easy to use for them. The research participants indicated that they will continue accessing their government’s online services. Therefore, this research implies that the public services should continue improving the facilitating conditions, including the provision of service quality and capability; as well as secure the accessibility to their e-government systems via digital and mobile technologies. In conclusion, this contribution identifies possible research avenues to academia.

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“…Phase 5: nomological validity Structural equation modelling was performed using AMOS to evaluate the nomological validity of the relationship between smart policing service quality and its theoretical constructs (Li and Shang, 2020). Several studies have identified the relationships among police service quality, satisfaction and attitudes (Bouranta et al, 2015;Chen et al, 2014).…”

Section: Resultsmentioning

confidence: 99%

Smart policing service quality: conceptualisation, development and validation

Ekaabi

Khalid

Davidson

et al. 2020

PIJPSM

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PurposeThis study evaluates a multidimensional hierarchical scale of smart policing service quality.Design/methodology/approachQualitative and quantitative analysis tools were used to develop a smart policing service quality scale based on the integrative psychometric scale development methodology. A multidimensional hierarchical structure was proposed for smart policing service quality; a group of preliminary items selected from literature was used for the qualitative analysis. For data collection, users of smart policing services were selected through the United Arab Emirates (UAE) research centre. Several statistical methods were employed to verify reliability and validity of the construct and nomological validity of the proposed scale.FindingsA smart policing service quality scale of 23 items was developed based on a hierarchical factor model structure. Nomological testing indicated that overall smart policing service quality is positive and significant, thus contributing to user satisfaction, intention to continue using the system and enhanced quality of life.Practical implicationsThis study enables managers to evaluate types of policing quality and effectively implement strategies to address security and sustainability issues that exist currently in smart services.Originality/valuePrevious studies on policing service quality have not sufficiently addressed the role of smart policing service quality; the nature of discussion in this area is primarily based around concepts. The development of the smart policing service quality scale provides a measurement tool for researchers to use to enhance the understanding of smart policing service quality.

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Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China

Cited by 307 publications

References 74 publications

Assessing the Adoption of E-government Using Tam Model: Case of Egypt

Assessing the Adoption of E-government Using Tam Model: Case of Egypt

The online users’ perceptions toward electronic government services

Smart policing service quality: conceptualisation, development and validation

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