Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives

Abstract

PurposeThis study aims to assess service quality in sport child camps among both participants and parents and its effects on satisfaction and behavioural intentions.Design/methodology/approachData were collected from participants (n = 258) and parents (n = 226) of a sport child camp. A confirmatory factor analysis analysed the psychometric properties of the constructs, and a subsequent structural equation model examined the effects of service quality on satisfaction and behavioural intentions.FindingsThe results indicate a multi-dimensional construct of service quality that influences satisfaction and behavioural intentions differently among parents and participants. For participants, Service Failures and Recovery, Safety and Food influenced satisfaction, while Service Failures and Recovery and Fun influenced Behavioural Intentions. For parents, Management Commitment to Service Quality, Staff, Food and Contact with Physical Environmental influenced satisfaction, while Management Commitment to Service Quality and Staff influenced Behavioural intentions.Research limitations/implicationsBoth parents and participants' perceptions of service quality in sport child camps were captured and its effects on satisfaction and behavioural intentions. The study provides sport child camp managers with critical information about service delivery and its outcomes among the two key consumers (participants and parents).Originality/valueThis study offers new ideas to advance knowledge on sport child camps by capturing the perceptions of two key stakeholders and providing useful insights into how different attributes of service quality influence the levels of satisfaction and behavioural intentions among parents and participants.

The Effect of Service Quality on Achievement Motivation in Kurash Sport in Indonesia: Analysis Based on Category as Moderator

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“…Furthermore, fast response to suggestions or requests, as well as guaranteed protection and health of athletes. These five factors also have an important role in assessing the performance of coaches, organizations in sports clubs, and facilities for training programs (Huang & Kim, 2023;Polyakova & Ramchandani, 2023;Sousa et al, 2024). The maximum quality of service provided will provide a sense of satisfaction for athletes who train (Günel & Duyan, 2020, Nurahmanah et al, 2023.…”

Pengaruh Fasilitas Keluarga, Keamanan Destinasi, dan Kualitas Layanan Anak-anak terhadap Kepuasan Wisata Keluarga di Jawa Barat

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Culinary Tourism in Kutawaringin (Bandung): Structural Relationship Between Food Quality, Tourist Perceptions, And Culinary Tourism Satisfaction

“…(Ashaolu, 2020) mentioned that the quality of food and beverage products has four dimensions: shelf life, nutritional content, flavour, and texture quality. Meanwhile, according to (Jiang et al, 2021;Rochmatulaili, 2020;Sousa et al, 2024), four factors influence customer satisfaction: the quality of food and beverage products has four dimensions: freshness, presentation, food processing, and variety of food.…”